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- Tasks: Lead product management for Salesforce solutions, driving innovation and customer engagement.
- Company: Join Vonage, a global leader in cloud communications, transforming businesses worldwide.
- Benefits: Enjoy unlimited annual leave, flexible hours, and a supportive team culture.
- Why this job: Be part of a dynamic team shaping the future of communication technology.
- Qualifications: 5+ years in product management with strong Salesforce knowledge; contact centre experience preferred.
- Other info: Diverse backgrounds welcome; your passion can make a real impact!
The predicted salary is between 48000 - 72000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!Travel Requirements: LightOrganization: VonageLocation: International, remoteRole: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call.Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.Why this role mattersReporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce.You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.What you will doMarket Research and Customer InterfaceWork closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.Work closely with key user groups to drive shared learning and collaboration through our community.Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to winBe the voice of Salesforce within Vonage and vice versaProduct Life Cycle ManagementHelp develop the strategic direction of your business area, aligning with our business goals.Articulate business value propositionsEliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisationReviewing developed productCollaborate with key internal stakeholders to deliver the roadmap.Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.Instills the voice of the customer throughout the organizationAssist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.Go-to-Market & Revenue GenerationCollaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies.Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging.Present and support customer webinarsUnderstand and nurture the relationship with SalesforceKeep up to date with new Salesforce products and enhancements and monetize them for Vonage.What you will bringVery strong knowledge of Salesforce service and sales cloudsStrong understanding of, but not limited to, omnflows, apex, APIs, packaging and appexchangeIdeally implementation experience of Service Cloud VoiceKnowledge of contact center business challengesStrong experience in delivering and growing successful products, ideally in the cloud communications space.Strong experience in Agile Development practices.Excellent written and verbal communication skillsUnderstanding of the competitive and upcoming technology landscape.What is required for applicationRequiredFluency in English5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.3+ years’ contact center experienceDesirableAgile product management (SAFe)SaaS knowledgeAdditional contact center software experience e.g. knowledge management, WFMUnderstanding of LLMs and Generative AISalesforce Admin CertifiedWhat is in it for youExample benefits (variable by location)Thriving and dynamic working environment – a collaborative team who support each other and celebrate each others’ victoriesUnlimited paid annual leaveFlexible working hoursCompany pension/401kLife insuranceCycle to work schemePayroll Giving for CharitiesPrivate MedicalDental & Eye CoverEnhanced Maternity and Paternity LeaveCareer progression#LI-KS1There’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you.Who we are:Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #J-18808-Ljbffr
Contact Detail:
Golden Bees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Salesforce CC (Basé à London)
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being well-versed in the Salesforce ecosystem will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Vonage, especially those in product management roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed products in the cloud communications space. Highlighting your experience with Salesforce and contact centre challenges will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on industry trends and competitive analysis related to cloud communications and Salesforce. This knowledge will help you articulate your understanding of the market and how Vonage can position itself effectively.
We think you need these skills to ace Senior Product Manager - Salesforce CC (Basé à London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, particularly within Salesforce and contact centre environments. Use specific examples that demonstrate your understanding of the Salesforce ecosystem and your ability to deliver successful products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud communications and how your background aligns with Vonage's mission. Mention specific projects or achievements that showcase your skills in market research, customer interface, and product lifecycle management.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your personality and enthusiasm for the position.
Highlight Relevant Certifications: If you have any Salesforce certifications, such as Salesforce Admin Certified, be sure to include them in your application. This will demonstrate your commitment to the field and your expertise in Salesforce products.
How to prepare for a job interview at Golden Bees
✨Understand the Product Landscape
Familiarise yourself with Vonage's product offerings, especially those related to Salesforce. Be prepared to discuss how your experience aligns with their CCaaS solutions and how you can contribute to their product strategy.
✨Showcase Your Salesforce Expertise
Highlight your knowledge of Salesforce service and sales clouds during the interview. Be ready to provide examples of how you've successfully implemented or managed Salesforce products in previous roles.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss how you have engaged with customers in the past to understand their needs and translate them into product features. This role requires a strong voice of the customer, so share relevant experiences.
✨Be Agile and Adaptable
Since the role involves Agile development practices, be ready to talk about your experience with Agile methodologies. Discuss how you've adapted to changes in project requirements and how you prioritise tasks effectively.
