Head of AI Implementation in Banking Operations

About Fintech Farm We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit decisioning expertise. One of our founders had previously co-founded a highly successful Eastern European neobank with a multi million customer base. We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and also gained solid traction. We have a few more new markets in the pipeline for the next 12 months, and we are starting to build the team there. Why Fintech Farm is a great place to be Our ambition . We are looking to become a leading consumer digital bank brand in each market we operate making it easy for consumers to interact with their money. You could be a part of this exciting journey. Our culture. Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use. People. We are all business partners in our company. Each of us thinks big, acts as if we own the place, and never takes “No” as an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the We over Me culture. Job Overview: The Head of AI Implementation in Banking Operations is responsible for leading the integration of artificial intelligence technologies into the bank’s operational processes. The goal is to enhance efficiency, streamline workflows, and drive innovation. This role requires a blend of technical expertise, leadership, and a deep understanding of AI and banking operations. Key Responsibilities: Define and execute a strategic roadmap for adopting and integrating AI technologies in banking operations. Manage end-to-end AI implementation projects, from initial concept and feasibility analysis to deployment and post-implementation review. Collaborate with cross-functional teams, including operations, IT, compliance, and risk management, to ensure AI solutions align with organizational goals and regulatory requirements. Evaluate, prioritize, and consolidate multiple AI projects based on effort versus impact, optimizing resource allocation for maximum ROI. Act as the key liaison between technical teams and non-technical stakeholders, ensuring clear communication and alignment on project goals and deliverables. Monitor, measure, and optimize the performance of AI implementations through KPIs, ensuring solutions remain effective and adaptive to changing needs. Promote cultural adoption of AI technologies by driving awareness, training, and collaboration across departments. Required Skills and Qualifications: Bachelor’s or Master’s degree in a technical or analytical field (e.g., Computer Science, Data Science, Engineering). Minimum of 5 years of project management experience, with a proven track record in AI implementation projects. Excellent analytical skills to assess project feasibility, estimate impact, and resolve technical or operational challenges. Exceptional verbal and written communication skills for presenting technical concepts to diverse audiences. Demonstrated leadership abilities, with a focus on fostering teamwork and delivering results. Preferred Skills: Familiarity with banking operational processes, including workflows, compliance requirements, and risk considerations. Experience using Agile, Lean, or other iterative methodologies for project management. Passion for innovation and leveraging AI to drive competitive advantage and operational excellence. What we are offering Competitive salary negotiable depending on the candidate level Share options We are still a start-up and more benefits are on the way Please note this is a REMOTE role so we consider candidates worldwide