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For Companies At a Glance
- Tasks: Join our team to handle customer enquiries and manage accounts.
- Company: We're a dynamic client based in Leeds, focused on exceptional service.
- Benefits: Earn £12 per hour with a full-time temporary role in a supportive environment.
- Why this job: Perfect for those who love helping others and thrive in a collaborative setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is an office-based role, ideal for gaining valuable work experience.
A client in Leeds is seeking a dedicated and detail-oriented Customer Service Administrator to join their team on a temporary basis. This role is fully office-based on the outskirts of Leeds and offers an hourly rate of £12.
Key Responsibilities:
- Handle customer enquiries via phone, email, and in-person.
- Maintain and update customer records with accurate information.
- Process orders and manage customer accounts.
- Assist with administrative tasks such as filing, data entry, and document management.
- Collaborate with other departments to resolve customer issues promptly.
- Provide exceptional customer service and ensure customer satisfaction.
Requirements:
- Previous experience in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- The ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and tasks.
Customer Service Administrator employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves handling enquiries and resolving issues, think of examples from your past experiences where you've successfully managed customer interactions.
✨Tip Number 3
Practice your communication skills. As you'll be dealing with customers via phone, email, and in-person, being articulate and clear is crucial. Consider doing mock interviews or role-playing scenarios to enhance your confidence.
✨Tip Number 4
Showcase your organisational abilities. Prepare to discuss how you manage your time and tasks effectively, especially in a busy environment. This will demonstrate your capability to handle the administrative aspects of the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your communication skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Customer Service Administrator position. Mention your previous experience and how it aligns with the responsibilities listed in the job description.
Showcase Your Skills: In your application, emphasise your proficiency in Microsoft Office Suite and any other relevant software. Provide examples of how you've used these tools in past roles to improve efficiency or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to handle enquiries effectively.
✨Demonstrate Attention to Detail
Since the role requires maintaining accurate customer records, be ready to explain how you ensure accuracy in your work. You might mention methods you use for double-checking information or how you manage data entry tasks efficiently.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is a requirement, brush up on your skills, especially in Word and Excel. Be prepared to discuss how you've used these tools in past roles, perhaps for managing data or creating documents.
✨Prepare for Team Collaboration Questions
The role involves working with other departments, so think of examples that showcase your ability to collaborate. Be ready to discuss how you’ve worked with others to resolve issues or improve processes in previous jobs.
