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- Tasks: Manage and oversee all insurance claims from start to finish.
- Company: Join Doocey Group, a family-run contractor with 40 years of industry experience.
- Benefits: Enjoy competitive salaries and a supportive work environment.
- Why this job: Be part of a growing company that values hard work and ambition.
- Qualifications: Administrative experience required; proficiency in Microsoft Office is essential.
- Other info: Doocey Group welcomes diverse applicants and values community inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location: Lockerbie House, Alexandra Industrial Estate, Locarno Road, Tipton, DY4 9SJ
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.
The Claims Administrator will be responsible for administering and overseeing all insurance claims from initiation through to resolution. This role requires excellent organisational skills and the ability to handle multiple workstreams efficiently.
Responsibilities:- Act as the key point of contact in dealing with claims on behalf of Doocey Group
- Dealing with all claims from 1st notification of loss to completion, including logging and filing of all relevant information and raising claim payments with agreed SLA’s
- Follow up on information and regularly liaise with brokers, insurers, loss adjusters, clients, and internal managers
- Attend weekly department meetings to discuss the status of ongoing claims
- Analyse and present claims data to identify and understand any trends
- Consistently maintaining an effective diary system
- Liaise with internal stakeholders (Contract Managers, Complaints Team, Plant and Transport Teams) to agree liability and settlement amount
- Liaise with external stakeholders (Utility Asset Owners, Insurance Companies, Insurance Brokers, Loss Adjusters) to agree liability and settlement amount
- Work with the wider SHEQ team to achieve department goals, KPIs and targets
- Strong communication skills and excellent telephone manner
- Proactive approach, always
- Strong listening skills
- Ability to manage stakeholder expectations
- Excellent organisational skills
- Ability to prioritise own workload
- Ability to prepare senior management/Director reports
- Ability to analyse data and spot trends
- Significant administrative experience is required, preferably within a fast-paced SME environment
- A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, Outlook and Excel.
Doocey Group value a diverse workforce and welcome applications from all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
Claims Administrator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding the terminology and procedures will help you communicate effectively with stakeholders and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims administration field. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at Doocey Group.
✨Tip Number 3
Brush up on your data analysis skills. Being able to analyse and present claims data is crucial for this role, so consider taking a short course or using online resources to enhance your abilities in this area.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle specific claims scenarios. This will show your proactive approach and problem-solving skills, which are essential for the Claims Administrator position.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing claims and liaising with various stakeholders.
Tailor Your CV: Customise your CV to highlight relevant administrative experience and skills that align with the requirements of the role. Emphasise your organisational skills, communication abilities, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to handle multiple workstreams and manage stakeholder expectations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Claims Administrator role.
How to prepare for a job interview at LinkedIn
✨Know Your Claims Process
Familiarise yourself with the insurance claims process, especially how it relates to the role of a Claims Administrator. Be prepared to discuss your understanding of the steps involved from initiation to resolution, as well as any relevant experience you have in this area.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational skills, think of examples from your past work where you successfully managed multiple tasks or projects simultaneously. Be ready to explain how you prioritised your workload and maintained an effective diary system.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showcasing your excellent telephone manner.
✨Prepare for Data Analysis Questions
As the role involves analysing claims data to identify trends, be prepared to discuss your experience with data analysis. Think of specific instances where you used data to make informed decisions or improve processes, and be ready to share these examples during the interview.
