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- Tasks: As a Claims Handler, you'll assist customers with their claims and provide top-notch service.
- Company: Join Aviva, a leading company dedicated to doing the right thing for customers and colleagues.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Kickstart your customer service career in a dynamic office setting with a focus on teamwork and responsibility.
- Qualifications: No specific experience required; just bring your passion for helping others and a positive attitude.
- Other info: This role is based in Perth, offering a vibrant workplace culture.
The predicted salary is between 25100 - 28500 £ per year.
Your Career with Our Commercial Property Claims Team!
Starting salary between £25,100 to £26,900 (depending on hours, skills, and experience) plus additional benefits
Are you an experienced claims handler looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team.
We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader\’s approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging.
These permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday – Friday).
A Bit About the Job:
In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress.
You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers\’ daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems.
Skills and Experience We’re Looking For:
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Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is highly desirable, but not essential.
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Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
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Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
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Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
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Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
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Starting salary between £25,100 to £26,900 (depending on location, skills, experience, and qualifications)
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Bonus opportunity – 6% annual salary Actual amount depends on your performance and Aviva’s.
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Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
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Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
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Brilliantly supportive policies including parental and carer’s leave
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Flexible benefits to suit you, including sustainability options such as cycle to work
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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
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We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to noemi.pers@aviva.com
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Claims Handler employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with the insurance industry and common claims processes. Understanding the basics will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle claims effectively.
✨Tip Number 3
Research Aviva's values and mission statement. Aligning your personal values with those of the company can make a strong impression during your interview.
✨Tip Number 4
Practice common interview questions related to customer service and claims handling. Being well-prepared will boost your confidence and help you articulate your thoughts clearly.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Claims Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or skills that align with the role. Use specific examples to demonstrate how you've successfully handled customer inquiries or resolved issues.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Mention why you want to work for Aviva and how your values align with theirs, particularly in doing the right thing for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Aviva
✨Understand the Role
Make sure you have a clear understanding of what a Claims Handler does. Familiarize yourself with the key responsibilities and how they contribute to customer satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries effectively. Highlight situations where you went above and beyond for a customer.
✨Emphasize Teamwork
Since collaboration is important, be ready to discuss how you work well in a team. Share examples of how you've successfully collaborated with colleagues to resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
