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- Tasks: Be the go-to person for all IT support queries and troubleshooting.
- Company: Join a leading retail manufacturer focused on innovation and operational excellence.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for training.
- Why this job: Make a real impact while developing your tech skills in a supportive team.
- Qualifications: Basic IT knowledge, excellent communication skills, and a passion for learning are essential.
- Other info: This is an office-based role in Hinckley, perfect for those eager to grow in IT.
The predicted salary is between 20000 - 24000 £ per year.
Location: Hinckley, Leicestershire (Office-Based)
Salary: £25-27K + Benefits
Employment Type: Full-Time, Permanent
The Company: Leading retail manufacturer with a focus on operational excellence, innovation, and resilience. Technology underpins everything they do, and they’re now looking for a 1st Line Support Engineer to join the IT function and be the friendly, professional face of 1st line tech support across the business.
The Role: As the 1st Line Support Engineer, you’ll be the first port of call for all IT-related issues across the business. Whether you’re troubleshooting login issues, setting up devices for new starters, or logging support tickets, your calm and proactive approach will ensure the teams stay productive and connected. You’ll work closely with the IT Infrastructure Engineer and have opportunities to build your technical skills while making a real difference day to day.
Key Responsibilities:
- Respond to IT support queries via the helpdesk system
- Troubleshoot hardware, software, and access issues
- Support users onsite and remotely with a variety of systems
- Prepare and configure PCs, laptops, mobiles, and tablets
- Escalate more complex issues to the 2nd Line/Infrastructure team
- Keep detailed records of support activities and resolutions
Key Skills / Knowledge:
- Knowledge of Windows 10/11 and Microsoft Office 365
- A basic understanding of Active Directory (creating/resetting accounts)
- A customer-focused approach with excellent communication skills
- A genuine interest in IT and a keenness to learn more
- The ability to prioritise and manage your own workload effectively
- Previous experience in an IT support or service desk environment is desirable
Why Join:
- A supportive team and structured progression opportunities
- Hands-on exposure to a broad range of technologies
- Company pension and generous holiday entitlement
- Opportunities for further training and development
- Work in a secure, close-knit environment where your work really matters
First Line Support employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT support scenarios. This could involve setting up devices or resolving login issues, which are key responsibilities of the role. Being able to showcase your problem-solving abilities during the interview will set you apart.
✨Tip Number 3
Highlight your customer service skills in conversations with us. As a 1st Line Support Engineer, you'll be the first point of contact for users, so demonstrating your ability to communicate effectively and maintain a calm demeanour under pressure is crucial.
✨Tip Number 4
Research our company culture and values before your interview. Understanding our focus on operational excellence and innovation will help you align your answers with what we value, making you a more attractive candidate for the position.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've handled troubleshooting or customer service. Emphasise your knowledge of Windows 10/11 and Microsoft Office 365, as well as any experience with Active Directory.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in IT and your eagerness to learn. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team’s productivity.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey technical information clearly. Use straightforward language and avoid jargon to demonstrate your customer-focused approach.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Describe situations where you effectively managed your workload and prioritised tasks to resolve IT issues efficiently.
How to prepare for a job interview at LinkedIn
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows 10/11 and Microsoft Office 365. Be prepared to discuss any previous experiences you've had with troubleshooting hardware and software issues, as this will demonstrate your capability for the role.
✨Demonstrate Your Customer-Focused Approach
As a 1st Line Support Engineer, you'll be the friendly face of tech support. Highlight your communication skills and provide examples of how you've successfully assisted users in the past, whether onsite or remotely.
✨Prepare for Common Scenarios
Think about common IT issues you might encounter, such as login problems or device setups. Practising how you would approach these scenarios can help you articulate your thought process during the interview.
✨Express Your Willingness to Learn
The company values a genuine interest in IT and a keenness to learn. Be sure to convey your enthusiasm for technology and your desire to develop your skills further, as this aligns with their focus on innovation and operational excellence.
