Graduate Entry-Level: Support Analyst

Full-Time 22800 - 25200 £ / year (est.) No home office possible

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We are looking for a Support Analyst to join a strong and motivated team!

What You'll Do:

Troubleshoot and resolve customer queries and technical issues
Provide advice on optimising system functionalities for users
Help customers configure the system to meet their specific business needs
Build professional relationships by offering ongoing support
Work with internal teams to test and enhance system performance

Career Development:

Structured career path with regular feedback and clear targets
Opportunities for growth into Senior or Lead Analyst roles
Early responsibility for mentoring and guiding colleagues

Who We're Looking For:

A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
Strong A-Level results
Excellent problem-solving and communication skills
Ability to quickly learn and apply new concepts in technology
Team-focused with a passion for delivering high-quality service

Training & Growth:

Comprehensive initial training and close mentoring
Ongoing opportunities for industry-recognised certifications

Why Join Us?

Work with a motivated and focused team
Clear career progression with performance-based reviews
Salary £28,500, rising to £30,500 after training period
25 days holiday (plus bank holidays), rising over time

Ready to join a company where you can grow and make a real impact? Apply now to start your journey!