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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy flexible working, a competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth, volunteering days, and discounts on EE & BT products.
The predicted salary is between 18803 - 19286 £ per year.
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus the ability to earn commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend can help you get comfortable explaining technical concepts in simple terms, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully helped others in the past. This could be from previous jobs, volunteer work, or even personal experiences.
✨Tip Number 4
Research EE's values and culture. Understanding what they stand for will allow you to align your answers with their expectations and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your skills can help solve customer issues and contribute to the team culture at EE.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples that highlight your ability to think critically and find solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on being articulate and friendly, as this will reflect your ability to build relationships with customers.
✨Emphasise Your Flexibility
EE values flexibility, so be ready to discuss how you can adapt to changing situations. Mention any experiences where you've successfully managed your time or adjusted your approach to meet different needs.
✨Research EE and Its Culture
Familiarise yourself with EE's values and culture. Understanding their commitment to support and development will allow you to align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
