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For Companies At a Glance
- Tasks: Assist customers via email and phone, manage orders, and produce reports.
- Company: Join Brook Street, a trusted recruitment agency supporting local businesses.
- Benefits: Enjoy flexible hours and a supportive team environment.
- Why this job: Perfect for those who love helping others and thrive in a dynamic office setting.
- Qualifications: 4 GCSEs including Maths and English; 1 year of admin experience required.
- Other info: Negotiable salary based on experience; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Brook Street Recruitment is delighted to be supporting our client, a leading logistics and transport company based in Ballymena, in their search for a Customer Service Administrator to join their busy operations team.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
About the Role
As a Customer Service Administrator, you\’ll be the first point of contact for customers – managing bookings, handling queries, and keeping clients updated on their deliv…
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Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the specific customer service tools and software mentioned in the job description. If they use a particular MIS system, try to learn about it or similar systems to show your initiative and readiness to adapt.
✨Tip Number 2
Practice your telephone communication skills. Since a good telephone manner is crucial for this role, consider role-playing common customer scenarios with a friend to build your confidence and improve your response time.
✨Tip Number 3
Demonstrate your multitasking abilities by preparing examples from your past experiences where you successfully managed multiple tasks simultaneously. This will help you stand out during any interviews or discussions.
✨Tip Number 4
Research the company culture and values of Brook Street. Understanding their ethos can help you tailor your approach and show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and office administration. Emphasise your skills in handling enquiries, managing orders, and using Microsoft Office packages.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with customer interactions, your ability to multitask, and how you can contribute to the team.
Highlight Key Skills: In your application, clearly outline your communication skills, telephone manner, and ability to work both independently and as part of a team. These are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and confidently. Practice answering common questions about customer interactions to demonstrate your ability to handle enquiries effectively.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. Be prepared to discuss how you manage your time and prioritise tasks. You could share examples of how you've successfully handled multiple responsibilities in previous roles, especially in an office environment.
✨Familiarise Yourself with Relevant Software
Since the job involves using a Management Information System (MIS) and Microsoft Office, it’s a good idea to brush up on these tools before the interview. Mention any specific software you’ve used in the past and how it helped you in your administrative tasks.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will show your problem-solving skills and ability to think on your feet.
