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For Companies At a Glance
- Tasks: Be the friendly voice for customers, guiding them from inquiry to resolution.
- Company: Join a market leader in financial services, known for its supportive culture.
- Benefits: Enjoy potential career growth, flexible working options, and great corporate perks.
- Why this job: Make a real impact on customer experiences while building your career.
- Qualifications: Two years of customer service experience is essential; empathy and professionalism are key.
- Other info: This role offers a pathway to advance within the financial services industry.
The predicted salary is between 28800 - 43200 £ per year.
We’re searching for a motivated and friendly individual to join a market-leading client, as a Customer Service Officer. In this role, you'll act as the first point of contact for customers and partners, offering support and guidance throughout their experience with us, from initial enquiry to final resolution.
You’ll be central to delivering a professional and supportive service, playing a vital part in shaping positive customer outcomes and reinforcing loyalty. This position offers great potential for progression, particularly for those interested in growing their career within the financial services industry.
Key Responsibilities- Handling inbound and outbound customer calls with professionalism and empathy
- Keeping customer records accurate and up to date using internal systems
- Responding to queries and resolving basic concerns at first point of contact
- Managing initial stages of customer complaints and escalating where necessary
- Providing relevant information to customers and referral partners
- Supporting payment processes and completing administrative tasks
- Ensuring all actions reflect regulatory expectations around fairness and duty of care
A minimum of two years in a customer service role.
Customer Service Officer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding the basics of how it operates will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you build confidence in managing customer queries and complaints.
✨Tip Number 3
Research common customer service tools and software that are used in the industry. Being familiar with these systems can give you an edge and show that you're proactive about your learning.
✨Tip Number 4
Network with current or former Customer Service Officers in the financial sector. They can provide valuable insights into the role and share tips on how to excel in the position.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, empathy, and problem-solving, which are crucial for a Customer Service Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description. Focus on your ability to manage customer records, handle complaints, and provide accurate information.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Show Your Empathy
As a Customer Service Officer, empathy is key. During the interview, demonstrate your ability to understand and relate to customer concerns. Share examples of how you've handled difficult situations with compassion and professionalism.
✨Know the Company
Research the company thoroughly before your interview. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Your Communication Skills
Effective communication is crucial in customer service. Be prepared to discuss your experience in handling calls and resolving issues. Use specific examples to illustrate how you've successfully communicated with customers in the past.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may come up during the interview. Practice your responses to questions about handling complaints or difficult customers. This will help you feel more confident and ready to impress.
