Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead analytics and insights for a busy contact centre, managing a team of data analysts.
- Company: Join a global enterprise known for innovation and a commitment to data-led transformation.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and opportunities for professional growth.
- Why this job: Be part of a tech-driven environment that values operational improvement and data insights.
- Qualifications: Experience in high-volume contact centres and a passion for data analysis are essential.
- Other info: This is a new role with significant impact on the company's data strategy.
The predicted salary is between 39000 - 78000 £ per year.
Location: Fully On-Site Tunstall
Salary: Up to £65,000 + £5K Car Allowance + 10% Bonus
The Company
We are working with a large-scale enterprise with a global footprint, known for innovation and high-volume operations. The business recently implemented Zendesk to replace its legacy CRM system and is investing heavily in data-led transformation. With over 2,000 contact centre agents and more than 600,000 weekly customer touchpoints, this is a fantastic opportunity to lead insights in a fast-paced, tech-driven environment.
The Role
This is a brand new role reporting into the Senior Data Insights Manager. You will lead on analytics and insights across the contact centre, managing a team of three data analysts. The ideal candidate will bring experience from high-volume contact environments and a passion for operational improvement.
Key Responsibilities
- Lead insights across CRM, telephony, email and chatbot data.
- Own contact centre reporting around operational efficiency, agent performance, and contact volumes.
- Validate and assess the integrity, frequency, and relevance of operational data.
- Support digital and workforce teams to optimise contact handling and promote self-service enablement.
- Amalgamate data sources to form a holistic view across operations.
Data & Insights Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Insights Manager
✨Tip Number 1
Familiarise yourself with Zendesk and other CRM systems. Since the company has recently transitioned to Zendesk, showcasing your knowledge and experience with this platform can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in high-volume contact environments. Be prepared to discuss specific examples of how you've improved operational efficiency or agent performance in similar settings.
✨Tip Number 3
Demonstrate your analytical skills by preparing to discuss how you validate and assess data integrity. Being able to articulate your approach to ensuring data quality will be crucial for this role.
✨Tip Number 4
Show your passion for operational improvement. Research current trends in data-led transformation within contact centres and be ready to share your insights on how these can be applied to enhance the company's operations.
We think you need these skills to ace Data & Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analytics, particularly in high-volume contact environments. Emphasise any leadership roles or projects that demonstrate your ability to manage teams and drive operational improvements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data-led transformation and operational efficiency. Mention specific examples of how you've used data insights to improve performance in previous roles, especially in contact centre settings.
Highlight Technical Skills: Clearly outline your technical skills related to CRM systems, data analysis tools, and reporting software. If you have experience with Zendesk or similar platforms, make sure to mention it as it’s relevant to the role.
Showcase Leadership Experience: Since this role involves managing a team, include examples of your leadership experience. Discuss how you've successfully led teams in the past, focusing on your ability to mentor analysts and drive results through collaboration.
How to prepare for a job interview at Click To Hired
✨Understand the Company and Its Data Strategy
Before the interview, research the company’s recent initiatives, especially their transition to Zendesk. Familiarise yourself with how they are using data for operational improvements and be ready to discuss how your experience aligns with their data-led transformation.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing specific projects where you led insights or improved operational efficiency. Use metrics and outcomes to illustrate your impact, as this will resonate well with the interviewers.
✨Highlight Team Leadership Experience
Since the role involves managing a team of data analysts, be prepared to talk about your leadership style and experiences. Share examples of how you have successfully guided teams in high-pressure environments, focusing on collaboration and achieving results.
✨Prepare Questions About Operational Challenges
Think of insightful questions regarding the operational challenges the contact centre faces. This shows your proactive approach and genuine interest in contributing to their success. Ask about their current data challenges and how they envision the role of Data Insights Manager evolving.
