Resident Liaison Officer

Role: Resident Liaison Officer Location: West Sussex Salary: £29,000 – £33,000 (Basic Salary) – Dependant on Experience, & Company Vehicle Why Join Us? Are you passionate about delivering outstanding customer service and ensuring residents feel supported during essential home improvements? We’re looking for a Resident Liaison Officer (RLO) to be a key member of a team. Partnering with a leading social housing provider, you will play a crucial role in keeping residents informed and reassured while important energy efficiency improvement works are carried out to residents properties. Your Key Responsibilities * Serve as the primary point of contact for residents, addressing queries and ensuring their concerns are handled effectively. * Work closely with site teams to minimise disruption and create a safe, supportive living environment. * Proactively communicate with residents to ensure smooth access arrangements and build strong relationships. * Manage the Resident Liaison Service across multiple sites. * Represent the company at client and resident meetings, ensuring high levels of service and engagement. * Act as an escalation point for complaints and disputes, ensuring timely and fair resolutions. * Keep project records updated in the on-site database. * Arrange and lead resident consultation sessions to provide updates and gather feedback. What You’ll Need * Previous experience as a Resident Liaison Officer or a similar customer-facing role within social housing, construction, or maintenance. * Strong understanding of planned maintenance projects for internal and external works. * Excellent communication, problem-solving, and IT skills. * A customer-focused mindset with the ability to handle complaints and concerns professionally. * A proactive and organised approach, with a commitment to ensuring a positive resident experience. What’s in It for You? * Competitive salary with a comprehensive benefits package (incl. Company Vehicle) * Opportunities for career progression within a dynamic and growing organisation. * The chance to make a meaningful impact on communities by improving residents' homes. * A supportive team environment that values collaboration and innovation. Interested? Apply today and help us create better living experiences for residents