Service Delivery Administrator

Service Delivery Administrator 🚀 📍 Location: Nottingham (Hybrid – Split your time between home & office!) Are you a highly organised problem-solver with a passion for service delivery? This is your chance to join a fast-paced Cloud Operations team, ensuring seamless service execution, top-tier stakeholder engagement, and efficient project coordination! If you thrive in a dynamic environment and love driving results, this role is for you! What You’ll Be Doing 🌟 🔄 Supporting the Cloud Operations team with day-to-day operations and technical functions to keep everything running smoothly. 📊 Maintaining detailed reporting systems to track team progress, service performance, financials, and resource utilisation. 📈 Preparing insightful reports for senior management, analysing trends, and identifying areas for improvement. 💰 Managing financial aspects, including budgeting, forecasting, and cost control, to ensure efficiency and accuracy. 🤝 Acting as the go-to person for stakeholders, building strong connections across teams and departments. 🎤 Leading stakeholder meetings, ensuring clear communication, resolving issues, and keeping projects on track. 🚀 Identifying opportunities to enhance processes, optimise efficiency, and drive innovation. 🔒 Ensuring compliance with regulations, mitigating risks, and maintaining high standards in service delivery. What We’re Looking For 🎉 ✔️ Proven experience in IT service delivery, project management, or a similar role. ✔️ Strong financial management skills, including budgeting and reporting. ✔️ Excellent communication skills and proficiency in collaboration tools like MS Teams, Jira, and Confluence. ✔️ Advanced M365 skills, especially in Excel & PowerPoint. ✔️ Familiarity with IT Service Management and software development principles. ✔️ Experience working with global teams across different time zones and cultures. ✔️ Strong analytical, problem-solving, and multitasking abilities. Why Join Us? 🌟 🎉 Bonus Perks: Annual performance-based bonus! ⏳ Work-Life Balance: Flexible hours to suit your lifestyle. 💼 Secure Your Future: Employer pension contributions up to 10%. 🌴 Time to Recharge: Enjoy 26 days annual leave (+ bank holidays), with the option to buy/sell 5 extra days! We celebrate diversity and believe in creating an inclusive workplace where everyone can thrive. If you’re looking for your next big opportunity—apply today and be part of something amazing