Customer Service Supervisor

Customer Service Supervisor Location: Eastbourne BN23 Salary: £28,600 per year Job Type: Full-time Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience. Role Overview: We are seeking a Customer Service Supervisor to join our team. In this role, you will: * Lead, coach, mentor, and motivate the customer service team. * Ensure all orders are processed efficiently and accurately. * Analyse orders to confirm they are processed within the contracted time frames. * Handle sensitive telephone calls that require senior intervention. * Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously. * Support the team with complaints, investigations, and reporting back to prescribers. * Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team. About You: * Proven experience in coaching, delegating, and managing performance. * Relevant telephone-based customer service experience. * Excellent communication skills, both written and verbal. * Ability to work independently and as part of a team. * Strong organisational skills. * Competent in Microsoft Office and able to learn new systems. What We Offer: * Annual salary of £28 600 year * Monday to Friday, 8:00 am – 5:00 pm. * 33 days holiday (including bank holidays) * Company Pension Scheme. * Life Assurance. At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community. INDLS