Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Air Freight accounts from start to finish and ensure top-notch customer service.
- Company: Join a dynamic team focused on delivering high-quality logistics solutions.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days of holiday plus bank holidays.
- Why this job: This role offers hands-on experience in logistics and the chance to build strong customer relationships.
- Qualifications: Strong background in Air Freight Forwarding and excellent customer service skills are preferred.
- Other info: Ideal for those who thrive under pressure and love problem-solving.
The predicted salary is between 24000 - 48000 £ per year.
Role Purpose: To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service. Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking instructions to overseas offices Processes Export bookings Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door. Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution Processes UK Customs Clearance Manages any other site involved in a shipment Develops processes and tools to support customer interface and communications Takes and handles customer inquiries Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function Ensures correct on time billing to the customer and accruals Has full responsibility for end-end file handling. Key Skills Strong background in Air Freight Forwarding export is advantageous Instinctive Customer Service ethic A ‘get the job done attitude Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail Good written and spoken English Good interpersonal skills Ability to build relationships with customers Able to prioritise, perform under pressure and work using own initiative. Package Salary Range – 30-40k + Annual Bonus Holiday – 25 days + Bank Holidays
Air and Ocean Export Coordinator employer: ALS Recruiting Ltd
Contact Detail:
ALS Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air and Ocean Export Coordinator
✨Tip Number 1
Familiarize yourself with the entire air freight process, from booking to customs clearance. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where you went above and beyond to meet customer needs.
✨Tip Number 3
Research common challenges in air freight forwarding and think about how you would address them. Being able to demonstrate problem-solving skills and a proactive approach will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in English, as you'll need to interact with customers and overseas offices. Clear and effective communication is key in this role, so consider role-playing scenarios to build your confidence.
We think you need these skills to ace Air and Ocean Export Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Air and Ocean Export Coordinator position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your background in Air Freight Forwarding and customer service. Use specific examples that demonstrate your ability to manage bookings and develop customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the Air Freight process. Mention how your skills align with the company's needs and your commitment to delivering high-quality service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ALS Recruiting Ltd
✨Show Your Air Freight Knowledge
Make sure to highlight your understanding of the air freight forwarding process during the interview. Discuss specific experiences where you managed shipments from start to finish, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Customer Service Skills
Since developing excellent customer relationships is key, be prepared to share examples of how you've successfully handled customer inquiries and complaints in the past. This will showcase your instinctive customer service ethic and problem-solving abilities.
✨Demonstrate Attention to Detail
The role requires a strong attention to detail, especially when processing bookings and managing customs clearance. Bring up instances where your meticulousness led to successful outcomes, ensuring that you convey your results-driven mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to prioritize tasks and perform under pressure. Think of situations where you had to manage multiple shipments or resolve issues quickly, and be ready to explain your thought process and actions.
