About Us: Join a fast-growing, innovative company specialising in the recovery of outstanding parking charges. We use cutting-edge technology combined with a dedicated team to deliver excellence in debt resolution for our clients. Our commitment to staff development and retention provides a positive and dynamic work environment with real career progression opportunities., Position Overview: This role offers you a unique opportunity to develop your expertise in a niche area of debt recovery. You will be responsible for resolving low-value outstanding parking charges, primarily handling inbound calls with a focus on first-call resolution. The position involves working towards both personal and team targets while maintaining a professional and empathetic approach to managing sensitive conversations., * Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls.
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Aim for first-call resolution while meeting client and company expectations.
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Record accurate information from customer interactions.
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Manage challenging conversations with professionalism and empathy.
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Work towards personal and team targets to maximise income potential.
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Handle multi-channel communication effectively (email, phone, etc.).
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Follow established processes and guidelines to deliver high-quality customer service.
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Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred.
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Strong questioning, negotiating, and communication skills.
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A resilient, empathetic, and solution-oriented approach to handling sensitive situations.
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Confident telephone manner with the ability to de-escalate and resolve customer issues positively.
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Self-motivated, with a strong work ethic and the ability to meet realistic targets.
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On-target earnings (OTE) of £28k, with potential earnings exceeding £32k.
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Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings).
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Extensive training and development programs.
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Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking.
Kingdom People
Redditch B98 0FL
Permanent, Full-time
Contact Detail:
Kingdom Recruiting Team
