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- Tasks: Lead IT support desk operations and resolve technical issues efficiently.
- Company: Join a growing tech team in Warrington with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be the tech hero bridging teams while enhancing your skills in a dynamic environment.
- Qualifications: Experience in IT infrastructure management and strong knowledge of cloud services required.
- Other info: Familiarity with telephony systems is a plus!
Technical Support Specialist Warrington – Hybrid working £35,000 – £40,000Our client in Warrington is currently looking for an experienced Technical Support Specialist to join their growing team. You will be responsible for overseeing deskside support, ensuring seamless infrastructure operations and acting as the bridge between the technical team and the wider business. Main duties and responsibilities: Oversee the day-to-day operations of the IT support desk, ensuring timely and effective resolution of technical issues Act as an escalation point and provide escalated support and guidance to the wider business and other clients Keep up to date on any or existing IT products and IT technologies Provide advanced troubleshooting and problem-solving skills Manage and maintain Azure cloud infrastructure, Hyper-V virtualized environments, Active Directory, and other core IT systems Administer and support voice solutions (3CX, Teams Telephony, Horizon by Gamma), M365 services, and networking systems (Cisco, Meraki, Fortinet) Implement and maintain cybersecurity measures, including firewalls, email security, and backup solutionsSkills and Experience: Proven experience in IT infrastructure management, with a strong understanding of cloud services, networking, and cybersecurity Strong technical knowledge of Azure, Hyper-V, Active Directory Experienced with networking systems such as Cisco, Meraki, Fortinet, SonicWall, WatchGuard Knowledge of telephony systems would be beneficial such as 3CX, Teams Telephony, Horizon by Gamma Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels Excellent organisational and time management skills
Technical Support Specialist employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure, Hyper-V, and Active Directory. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss these scenarios during the interview to demonstrate your advanced troubleshooting abilities.
✨Tip Number 3
Highlight your experience with IT support desks and your ability to manage day-to-day operations. Emphasizing your organizational and time management skills will show that you can handle the responsibilities of this role effectively.
✨Tip Number 4
Prepare to discuss your communication skills and how you've built rapport with clients and colleagues in previous roles. This is crucial for a Technical Support Specialist, as you'll need to bridge the gap between technical teams and the wider business.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure management, cloud services, and networking. Use specific examples that demonstrate your troubleshooting skills and familiarity with Azure, Hyper-V, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Specialist role. Mention how your background aligns with the responsibilities listed in the job description, particularly your experience with cybersecurity measures and voice solutions.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to build rapport with clients and colleagues. Highlight any previous experiences where you successfully resolved technical issues through effective communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Technical Support Specialist.
How to prepare for a job interview at Reed Technology
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Azure, Hyper-V, and Active Directory. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Skills
Expect to be asked about troubleshooting scenarios. Prepare examples of complex issues you've resolved in the past, focusing on your thought process and the steps you took to find a solution.
✨Communicate Effectively
Since the role involves acting as a bridge between technical teams and the wider business, practice explaining technical concepts in simple terms. This will show your ability to communicate with non-technical stakeholders.
✨Familiarize Yourself with Relevant Technologies
Research the specific IT products and technologies mentioned in the job description, such as 3CX, Teams Telephony, and cybersecurity measures. Being knowledgeable about these will help you stand out during the interview.
