Senior Sales Administrator

Reporting to the Operations Director, as a Senior Sales Administrator you will focus predominantly on maintaining and developing existing customer relationships in the UK and selected export markets, through building knowledge and understanding of the market, our products, business operation and CRM system.

Your duties will include:

• Handling Requests for Quotes (RFQs), and customer enquiries via email and phone, in a professional, timely and knowledgeable manner.

• Maintaining customer contacts and providing relevant insights on the CRM system.

• Conducting online research into new sectors and markets to identify growth opportunities.

• Use company IP tracking software to identify interesting activity on our website, linked to CRM contacts.

• Helping to grow sales and improve lead conversion in the UK and selected export markets.

• Processing orders and quotations, following up with customers as appropriate.

• Contributing to the company data reporting system.

• Possibility of attending some exhibitions and events to support the external sales and marketing team.

• Supporting the wider customer service team during holiday and absence periods as required.

We are looking for a self-assured, confident communicator who is sociable, resilient, and process driven, who has the following:

• Experience using a CRM system

• Experience gained within a sales administrator role

• Experience of responding to RFQ’s and following through to conversion.

• Ability to deliver excellent customer service

• Ambition to develop their career with us, * Sales administration: 1 year (preferred)

• administration: 1 year (preferred)

• Cycle to work scheme

• Free flu jabs

• Health & wellbeing programme

• Life insurance

• On-site parking, Working mainly from our offices in Glyndyfrdwy, Corwen, you will benefit from;

• Permanent contract

• Immediate Start

• Salary £27,000 – £30,000 per annum

• Working Monday to Thursday 9am to 5pm and Friday 9am – 3pm with hybrid working consideration.

• Employee Assistance Programme

• Group life insurance cover (3 times annual salary)

• Training and development opportunities, Based in a beautiful part of North Wales, we operate on a global scale and are consistently recognised at regional and national awards, having won numerous accolades for export success and innovation. In 2020, we won The Queen’s Award for Enterprise: International Trade in and in 2024, The King’s Award for Enterprise: Innovation.

We are committed to helping the communities we serve and maintain three social commitment projects at a local, national and international level. All staff are welcome and encouraged to be part of these and to suggest ideas for various projects we can support

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Cycle to work scheme

• Free flu jabs

• Health & wellbeing programme

• On-site parking

Schedule:

• Monday to Friday