Data & IT Support Analyst

Data & IT Support Analyst – SQL | Power BI | Excel | IT Support 💻 Are you a data-savvy problem-solver with a passion for both analytics and IT support? Do you have the perfect mix of technical expertise and people skills, ready to turn complex data into insights while providing top-notch first-line IT support? If so, I want to hear from you! We are supporting a well-known manufacturing company in Ely, who are looking for a Data & IT Support Analyst with SQL experience, advanced Excel skills, and proficiency in Power BI for data modelling and visualisation. You’ll also be the go-to expert for first-line IT support, so strong troubleshooting abilities and a customer-focused, patient approach are a must! Duties and responsibilities of the Data & IT Support Analyst include: * Apply Business Analysis standards to all approaches. * Serve as a key user of ERP & Production systems. * Collaborate with management to create reports, dashboards and data queries. * Identify and implement process improvements to enhance efficiency. * Manage tasks and prioritise effectively delivering high-quality outputs on time. * Provide first-line IT support, troubleshoot issues, and maintain IT equipment. * Support onboarding, maintain documentation, and create presentations for stakeholders. Additional requirements include: * SQL experience (PostgreSQL preferred), advanced Excel skills (Pivot Tables, VBA, Power Query), and proficiency in Power BI for data modelling and visualisation. * Expertise in Microsoft PowerPoint, including integrating data from Excel/Power BI, and familiarity with analysis-supporting technologies. * Proven first-line IT support skills, including troubleshooting hardware/software, Windows/macOS, Microsoft 365, and remote support tools. * Excellent communication and interpersonal skills. * Customer-focused, patient, and empathetic. THIS ROLE IS BASED IN ELY ON SITE Hours: 8.30 – 5pm Monday to Friday Benefits: Private medical insurance, 22 days holiday + bank holidays (increasing with service), employee discount platform & more. If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy