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For Companies At a Glance
- Tasks: Engage with customers, manage appointments, and support workshop operations.
- Company: Join a dynamic team in Nottingham focused on excellent customer service.
- Benefits: Enjoy a competitive salary with bonus potential and a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping people.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus.
- Other info: Full-time role with Monday to Friday hours, starting ASAP.
The predicted salary is between 24000 - 32000 £ per year.
We are looking for a friendly and organised Service Advisor to join our team in Nottingham. If you have great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.
What You’ll Be Doing:
- Talking to customers both in person and over the phone - clear communication is key.
- Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
- Explaining repairs to customers in a way they’ll understand and getting approval for the work.
- Ordering parts from suppliers and logging them into the system when they arrive.
- Managing email enquiries and booking in customer appointments.
- Supporting your team and managers with key admin tasks.
- Following company procedures and completing training as needed.
What We’re Looking For:
- Solid experience in customer service - automotive industry experience is a bonus, but not a must.
- Confident on the phone and comfortable using computers.
- Someone who can stay calm under pressure and keep things moving.
Service Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding common terms and processes can help you communicate effectively with both customers and technicians during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. This will help you articulate how you would explain repairs and manage customer expectations, which is crucial for a Service Advisor.
✨Tip Number 3
Research our company culture and values. Being able to demonstrate how your personal values align with ours during the interview can set you apart from other candidates and show that you're a great fit for the team.
✨Tip Number 4
Prepare examples of how you've handled challenging customer service situations in the past. Highlighting your problem-solving skills and ability to stay calm under pressure will showcase your suitability for the fast-paced environment we offer.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. If you have any automotive industry experience, be sure to emphasise that as well.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle customer inquiries. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Key Skills: In your application, focus on skills such as organisation, teamwork, and the ability to work under pressure. These are crucial for the Service Advisor role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your friendly and organised approach.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment, being able to think on your feet is essential. Be ready to discuss situations where you've had to quickly resolve issues or manage multiple tasks simultaneously, showcasing your calmness under pressure.
✨Familiarise Yourself with Automotive Terminology
While automotive experience isn't mandatory, having a basic understanding of common repairs and parts can set you apart. Brush up on relevant terminology so you can confidently explain repairs to customers during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
