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- Tasks: Provide expert support for Housing IT Systems, resolving issues and managing upgrades.
- Company: Join a dynamic team focused on enhancing housing management systems.
- Benefits: Competitive pay at £23.20/hour with potential for contract extension.
- Why this job: Gain hands-on experience in a vital sector while working in a collaborative environment.
- Qualifications: Experience with housing management systems is essential; technical proficiency preferred.
- Other info: Initial 3-month contract with flexible working hours from 08:00 to 18:00.
Our client is seeking an Ict Housing Systems Analyst on an initial 3-month contract with the possibility of an extension. Start Date: ASAP, 3-month contract Pay Rate: £23.20 Per Hour PAYE Location: W8 7NX Working Hours: 36 Hours Per Week, 08:00 – 18:00 Job Purpose: The role is responsible for the provision of tier 2 (expert-level) product and service support associated with one of our Housing IT Systems, Keystone or equivalent Asset Management Systems. This includes investigation and resolution of issues, conducting system configuration and routine tasks with the core Housing Management System. Evaluation of software updates and managing the testing and installation of upgrades to business applications software. Main Duties and Responsibilities: Provide expert technical support on the Housing Management System to resolve tier 2 requests. Provide knowledge transfer with other members of the team (such as Tier 1 and management) to provide a robust support model and assist with the implementation of best practice processes and procedures. Providing application maintenance and support services, ensuring that all requests for support are dealt with according to set standards and procedures. Investigation and resolution of issues, including owning issues, liaising with IT suppliers by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Communicate with stakeholders (users, service managers, IT managers and suppliers) on technical matters associated with the Housing Management System to align understanding on issues and product development. Drafting and maintenance of procedures and documentation for applications support. Actively support updates and enhancements through roadmap design, carrying out configuration tasks, testing and supporting upgrades, updates, and releases. Carry out routine tasks to maintain the Housing Management System, including facilitating data uploads, reconciliations, and checks. Liaise with business managers, users and business analysts on the development of the Housing Management System, attending meetings, workshops and other discussions to define requirements, drawing on deep knowledge of housing processes. Adhering to Agile practices to provide regular updates for the Asset Management Applications Manager and Digital Project Manager. Skills and Experience: Demonstrable understanding of housing management systems in a local government or Housing Association setting. Evidence of technical proficiency administering and configuring a Housing Management System, preferably Keystone/equivalent asset management system. (Having experience with Capita One Housing is a bonus.) Has a good understanding of a large organisation's business processes and their degree of dependence on information systems. Demonstrable extensive relevant experience or holds relevant professional qualifications.n Able to question, interpret and investigate user issues, nd establish root causes and provide solutions with a high first-fix rate. A demonstrable proficiency in handling level 2 and level 3 incidents in relevant systems is, therefore, essential. Has a thorough understanding of system interfaces. Shows a systematic, analytical approach to problem-solving. Has good interpersonal skills and is confident in dealing with clients/users. Demonstrates good oral and written communication skills.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying
Ict Housing Systems Analyst employer: i-Jobs
Contact Detail:
i-Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ict Housing Systems Analyst
✨Tip Number 1
Make sure to familiarize yourself with the specific Housing Management Systems mentioned in the job description, especially Keystone. Understanding its functionalities and common issues will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the housing management sector. Engaging with others who have experience in similar roles can provide insights into the challenges faced and how to effectively address them.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Be ready to share examples of how you've successfully resolved tier 2 or tier 3 incidents in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Stay updated on Agile practices, as the role emphasizes adherence to these methodologies. Being able to articulate your experience with Agile processes will show that you can fit into their working environment seamlessly.
We think you need these skills to ace Ict Housing Systems Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ICT Housing Systems Analyst position. Understand the key responsibilities and required skills, especially regarding tier 2 support and housing management systems.
Tailor Your CV: Customize your CV to highlight relevant experience with housing management systems, particularly Keystone or similar systems. Emphasize your technical proficiency and any experience in local government or housing associations.
Craft a Strong Cover Letter: Write a cover letter that addresses your understanding of the role and how your skills align with the job requirements. Mention specific experiences where you provided expert technical support or resolved complex issues.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, make sure to showcase your interpersonal and communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at i-Jobs
✨Show Your Technical Expertise
Be prepared to discuss your experience with housing management systems, particularly Keystone or similar asset management systems. Highlight specific examples where you've resolved tier 2 issues or conducted system configurations.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully identified root causes of user issues and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice articulating technical concepts in a clear and concise manner. Be ready to explain how you would communicate complex issues to non-technical users.
✨Familiarize Yourself with Agile Practices
Understand the basics of Agile methodologies, as the job requires adherence to these practices. Be ready to discuss how you've worked in Agile environments and how it has influenced your approach to project management and updates.
