Assistant Groups Reservations Manager

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Assistant Groups Reservations Manager

As an Assistant Groups Reservations Manageryou will be responsible for all groups bookings and assisting with the day-to-day operation of the Reservations department ensuring that all systems and procedures identified in the reservations process are completed.

Your key duties will be as follows:

• Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
• Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
• Track and report on groups sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
• Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
• Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
• Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
• Support the training and development of reservations staff to enhance their skills and performance.

Qualifications

• Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
• Detail-oriented with strong problem-solving skills.
• Positive can-do attitude, with the ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Confident and engaging telephone manner.
• Working knowledge of OPERA CLOUD PMS system is preferred.
• Proficiency in Microsoft Office systems.

Additional Information

• Salary £31,000annually.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

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