Service Manager

Service Manager

Blackpool Full-Time 29508 £ / year No home office possible
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At a Glance

  • Tasks: Lead a team to provide top-notch support for individuals with disabilities and mental health needs.
  • Company: Join Eden Futures, a leader in delivering exceptional care and support services.
  • Benefits: Enjoy 25 days holiday, your birthday off, and continuous learning opportunities.
  • Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
  • Qualifications: Must have Level 2 in Health and Social Care; experience with disabilities is a plus.
  • Other info: Eligible for bonuses through our refer-a-friend scheme and enhanced maternity/paternity pay.

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness. We are looking to recruit a Service Manager within our Supported Living Services based in Blackpool.  As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered. Successful candidates will be required to have an Enhanced DBS check prior to commencing employment. Benefits Include: Take your Birthday off plus 25 days holiday Free DBS Check Continuous Learning & Development opportunities – including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme Health Cash Back and Pension Scheme Eligible for £500 bonus through our refer a friend scheme (unlimited referrals) Enhanced pay for maternity or paternity leave Blue Light Discount Scheme Eligibility for COSTCO membershipMain Responsibilities Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs Work in conjunction with the training team to ensure all staff receive the correct training  In conjunction with the management team, recruit and select new staff taking an active part in the interview process Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations Attend interviews for potential new packages of care and support as required with the senior management team Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users Implement induction/assessment programmes for all new service users, in conjunction with the wider management team Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.) Always promote a professional image of the service and the Company. Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)The Ideal Candidate Strong supervisory skills with the ability to support and develop a team Be qualified to a minimum standard of Level 2 in Health and Social Care Ideally you will have previous experience in a Supported Living or Residential service Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable Be willing to undertake further training or development (Health and Social Care Level 3 or 4  and Diploma in Management Level 5 if applicable) Ability to work effectively in a fast paced, demanding role

Service Manager employer: Eden Futures

At Eden Futures, we pride ourselves on being an exceptional employer dedicated to delivering high-quality support to individuals with diverse needs. Located in the vibrant community of Blackpool, we offer a supportive work culture that emphasizes continuous learning and development, including bespoke training and leadership programs. With benefits like taking your birthday off, a health cash back scheme, and opportunities for career advancement, joining our team as a Service Manager means making a meaningful impact while enjoying a rewarding and fulfilling career.
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Contact Detail:

Eden Futures Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Manager

Tip Number 1

Familiarize yourself with the specific needs and challenges faced by individuals with learning disabilities or mental health conditions. This knowledge will not only help you in interviews but also demonstrate your commitment to providing high-quality support.

Tip Number 2

Network with professionals in the health and social care sector, especially those who have experience in supported living services. Engaging with others in the field can provide valuable insights and potentially lead to referrals.

Tip Number 3

Research Eden Futures thoroughly, including their values, philosophy, and recent developments. Being well-informed about the company will allow you to tailor your discussions during the interview process and show that you are genuinely interested in joining their team.

Tip Number 4

Prepare to discuss your supervisory skills and experiences in detail. Think of specific examples where you've successfully led a team or managed challenging situations, as this will be crucial for the Service Manager role.

We think you need these skills to ace Service Manager

Leadership Skills
Team Development
Safeguarding Awareness
Recruitment and Selection
Training and Development
Person-Centred Approach
Risk Assessment
Communication Skills
Stakeholder Engagement
Understanding of CQC Standards
Problem-Solving Skills
Adaptability
Experience with Learning Disabilities
Experience in Mental Health Services
Organizational Skills

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Service Manager position at Eden Futures. Understand the key responsibilities and the qualities they are looking for in a candidate.

Tailor Your CV: Customize your CV to highlight relevant experience in health and social care, particularly in supported living or residential services. Emphasize your supervisory skills and any qualifications you have that meet their requirements.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals with disabilities. Mention specific experiences that demonstrate your ability to lead a team and ensure high-quality service delivery.

Highlight Continuous Learning: In your application, mention your willingness to undertake further training and development. This aligns with Eden Futures' commitment to continuous learning and development opportunities.

How to prepare for a job interview at Eden Futures

Show Your Leadership Skills

As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a project, highlighting how you supported and developed your team members.

Understand the Company Values

Familiarize yourself with Eden Futures' philosophy and values. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a positive culture within the service.

Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills, especially in safeguarding and supporting vulnerable individuals. Think of specific scenarios where you had to make critical decisions and how you handled them.

Highlight Your Training and Development Commitment

Eden Futures values continuous learning. Be prepared to discuss any relevant training you've completed and express your willingness to pursue further qualifications in Health and Social Care or Management.

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