New Business Advisor

We are looking to recruit a New Business Advisor to assist the New Business Team in handling these often sensitive new enquiries, both on the phone and face-to-face by providing our clients the highest possible standard of client support before they are passed to their Solicitor.

The successful candidate will be motivated to provide first contact to potential new clients who submit enquiries on our website and by phone.

This is a unique position where you will encourage and support your team in achieving their goals. Legal experience is desirable but not essential as full training would be provided. However you will be required to have a knowledge of the industry in order to provide resolutions to our clients.

You will need to be passionate about meeting and exceeding our customers’ expectations. Together with your team you will find solutions, formulate new ideas and embrace a constantly evolving working environment., * A great track record in whatever it is that you do;

• The ability to think and act commercially;

• A willingness to learn and grow; and

• A desire to be a valuable part of an ambitious and driven team.

Responsibilities

• Driven to deliver fast, efficient customer service.

• Provide quotations for our services in all areas of law

• Ability to take charge of the customer conversation and guide it to a satisfactory conclusion.

• Confident and articulate telephone manner.

• Extremely hardworking, with excellent attention to detail.

• Ability to handle a high volume of phone calls.

• Being an engaged advocate for the customer.

• Handling a client’s needs with integrity and empathy.

• Reception cover during busy periods

Essential Skills and Experience:

• Legal industry knowledge is desirable.

• It is imperative the candidate speaks fluent English.

• Experience within a customer support service.

• Handling daily inbound calls and emails from clients.

• Making outbound calls to clients, brokers and colleagues.

• Accurately record information on to case management system

• Have excellent IT skills including knowledge of Excel formulas and spreadsheets

• Possess a warm, friendly and engaging personality with a confident telephone manner.

• Demonstrate good organisational skills.

• Strong personality with a will to demonstrate expertise.

• Strong sense of responsibility and a desire to get things done the correct way.

• Self-aware with a strong understanding of the impact of your own performance and behaviour.

• Highly self-motivated.

• Passion for serving with an ability to demonstrate tenacity and persistence.

• Maintain a positive outlook in challenging situations

• Present yourself well with a positive, proactive and professional approach., * Customer service: 1 year (required)

• Microsoft Excel: 1 year (required)

• Microsoft Office: 1 year (required)

• Annual leave

• Company events

• Company pension

• Employee discount

• Enhanced maternity leave

• Free flu jabs

• Health & wellbeing programme, This is a full-time office-based position, although hybrid working can be considered, in the centre of Chester working Monday to Friday 8:45 am to 5:15 pm., * Salary: £21,000-£24,000 (dependent on experience),

• Profit Share – We are 100% employee owned! This means that all our team receive an equal share of our profit, enabling us to reap the rewards of our success.

• The opportunity to bring in ideas and influence the success of the company by being an employee owner.

• Generous Annual Leave – 25 days of annual leave, plus bank holidays and the ability to carry forward unused holiday.

• Extra holiday at Christmas – 3 days extra holiday, to be taken over the Christmas period when our office closes.

• Employee Assistance Programme – Health plan where you can claim back the cost of treatment for you and your children, including dental, opticians, flu jab, specialist consultations and diagnostics as well as complementary and alternative therapies, with access to Virtual GP and prescription service for peace of mind.

• Access to free advice, support, and confidential counselling available 24/7.

• Company Pension Scheme with Nest Pensions.

• Generous discounts on legal fees across all our departments.

• Career development and progression plans for all team members, including study leave and funding for qualifications.

• Office Gym

• Birthday presents, and other employee benefits.

• Company social events each quarter, company funded Christmas party, plus much more.

Job Types: Full-time, Permanent

Pay: £21,000.00-£24,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events

• Company pension

• Employee discount

• Enhanced maternity leave

• Free flu jabs

• Health & wellbeing programme

• On-site gym

• Profit sharing

Schedule:

• Monday to Friday