IT Hardware Engineer

We are recruiting for an IT Tech Bar Engineer on contract to be based in our clients Worcester location. Tech bar support essential – software and hardware support. ·   Tech bar – Hours 07.45 – 17.00 : Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours ·  Assistance with IT related queries & general basic enquiries ·  Assist users logging into and logging tickets within service Now ·  Complete administration within Service Now (log/update and close tickets) ·  To look up and check progress of IT support calls if requested. ·  Hardware diagnostics :  carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock. ·  Device rebuilds and ensure compliant before re-issue (configured with latest windows updates) ·  Install & troubleshoot software. ·  Office 365 suite knowledge for troubleshooting. ·  Basic Use of Active Directory – EG:  PW resets, Bit locker recovery ·  Basic use of SCCM ·  Basic use of Nexthink ·  NHS mail administration  (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication) ·  Troubleshoot/fix MFA issues ·  Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix. ·  Basic Mobile phone support ·  Perform visits to A&E Dept (3 times a week) & Cancer services (once a week)  and check with key contacts if there are any IT issues/ perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time. ·  Digital Dictation : create user accounts, add typist access and configure Olympus dictation devices