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- Tasks: Lead a team to ensure exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life's moments while growing your career.
- Qualifications: Passionate, customer-focused, with strong leadership skills and a positive attitude.
- Other info: Genuine career prospects in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
# Team Leader## About the job**Location:swindon brunel 0712****Contracted Hours Available:**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You\’re curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job\’s location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/621/30880* **Contract Type** Permanent* **Working Hours** 12* **Closing Date** 28 February, 2026* **Location** Brunel Plaza Brunel Centre Swindon, United Kingdom* **Posted on** 24 January, 2026 #J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led a team and improved customer satisfaction in previous roles.
✨Tip Number 3
Research the local market and competitors in Swindon. Being knowledgeable about the retail landscape can demonstrate your commercial awareness and commitment to driving store success.
✨Tip Number 4
Show enthusiasm for the role and the company culture during any interactions. A positive attitude and genuine passion for celebrating customers' life moments can set you apart from other candidates.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership roles and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive store success.
Write a Strong Cover Letter: In your cover letter, express your passion for customer care and operational excellence. Provide specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experiences. Be prepared to share examples of how you've previously celebrated customers' life moments or improved service in past roles.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you led a team or managed a project. Emphasise your ability to motivate and engage team members, especially in the absence of a manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can contribute to commercial growth. Mention any experience you have with analysing store performance data and making data-driven decisions.
✨Exude Positivity and Enthusiasm
A positive attitude is crucial for this role. Prepare to convey your forward-thinking mindset and how it has helped you overcome challenges in previous positions. Show that you're an engaging team player who thrives in a fast-paced environment.
