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- Tasks: Help customers with service bookings and upsell services in a dynamic car dealership.
- Company: Join a vibrant car dealership in Plymouth, known for its excellent customer service.
- Benefits: Enjoy life assurance, staff discounts, and a cycle to work scheme.
- Why this job: Be part of a supportive team and enhance your skills in a fast-paced environment.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact Ryan McArthur at Auto Skills to apply and quote job number: 49534.
The predicted salary is between 27000 - 29000 £ per year.
Service Advisor
Basic Salary – £27,000 to £29,000
OTE – £36,000
Location – Plymouth
Benefits:
– Life Assurance
– Staff Discount
– Staff Referral Scheme
– Cycle to Work Scheme
Are you an enthusiastic, team player, hard-working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience in Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Ryan McArthur @ Auto Skills and quote job number: 49534.
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Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers. This will demonstrate your ability to drive sales and enhance customer satisfaction.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into what employers are looking for and may even share tips on how to stand out during the interview process.
✨Tip Number 4
Prepare for common interview questions related to customer service scenarios. Think about how you would handle difficult customers or manage multiple bookings, as these are likely to come up in your interview and can showcase your problem-solving skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully upsold services and managed customer bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Provide examples of how you've met customer requirements and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor. Be prepared to discuss specific situations where you successfully managed customer bookings and upsold services.
✨Familiarise Yourself with DMS Systems
Since knowledge of systems like Kerridge, 1 Link, or Pinnacle is essential, brush up on these platforms. If you have experience with similar systems, be ready to explain how that knowledge can transfer to this role.
✨Demonstrate Customer Focus
Service Advisors need to prioritise customer satisfaction. Prepare examples of how you've gone above and beyond for customers in the past, ensuring their needs were met efficiently.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role, so think of times when you've successfully upsold products or services. Be ready to discuss your approach and the results you achieved.
