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- Tasks: Lead a dynamic retail team, ensuring top-notch customer service and exceeding sales targets.
- Company: Join twentytwentyone, a leading London retailer known for classic and contemporary design.
- Benefits: Enjoy a birthday day off, annual bonus, generous staff discounts, and training opportunities.
- Why this job: Be part of a warm, diverse culture that values creativity and customer experience.
- Qualifications: 3+ years in design-led retail management with strong organizational and sales skills.
- Other info: Flexible work locations and a chance to shape the future of our brand.
The predicted salary is between 30000 - 42000 £ per year.
Retail Supervisor at twentytwentyone
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.This is an exciting opportunity for a dynamic and motivated individual to work alongside our Retail Management, leading a small but dedicated team. Advising our customers and growing sales at our Shop in Islington.
37.5 hours, working 5 days per week, including 3 out 4 weekends. 9.30am-6.15pm Monday-Saturday. Sunday 10:30am-5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1R.
What you\’ll need to have
You will have experience in leading and motivating a team within the furniture and design sectors. Strong organisational and administrative skills, with attention to detail and accuracy. You will have a proven track record of sales excellence individually and within a team. As a key part of the retail team, you will be passionate to create a twentytwentyone fit for the future with our customers and brand at heart.
Areas of responsibility include
- Provide support to the Retail Manager and Assistant Manager across all operational areas
- Ensure the highest service levels are maintained at all times, providing a well-informed, polite and friendly experience
- Support the team to ensure Shop and Showroom targets are exceeded
- Respond to email enquiries and follow up sales and service enquiries
- Continually develop sales procedures aimed at providing a seamless customer journey
- Take pride in ensuring customer experience continues to reflect company values
- Provide a high level of communication between colleagues and across departments
- Oversee and maintain the shop environment, ensuring high standards are consistent
- Oversee retail stock movements across multiple locations
The ideal candidate will have
- At least three years direct experience in design-led retail management
- A passion for classic twentieth century and contemporary design
- Deep enthusiasm for twentytwentyone and our products
- Strong organisational and administrative skills, with attention to detail and accuracy
- Natural initiative and problem-solving skills, always aiming to set an example for colleagues
- Flexibility and keenness to carry out all aspects of the role
What we offer
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Training and opportunities for development
Please apply with your CV, stating your salary expectations.
If you have additional requirements during the interview process, please let us know as soon as possible at jobs@twentytwentyone.com
Please note that we are only able to respond to candidates shortlisted for interviews.
www.twentytwentyone.com
Retail Supervisor employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarize yourself with twentytwentyone's product range and design philosophy. Understanding the unique offerings and values of the brand will help you connect better with the team and customers during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed a team in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Demonstrate your sales excellence by sharing quantifiable achievements from your past experiences. Highlight how you contributed to exceeding sales targets and enhancing customer experiences.
✨Tip Number 4
Prepare to discuss your organizational and administrative skills. Think of instances where your attention to detail made a significant impact on operations or customer satisfaction.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with twentytwentyone's unique culture and values. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects your experience in design-led retail management. Emphasize your leadership skills, sales achievements, and any relevant experience in the furniture and design sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for classic and contemporary design. Mention specific examples of how you've motivated teams and exceeded sales targets in previous roles.
State Salary Expectations Clearly: Be transparent about your salary expectations in your application. This shows professionalism and helps set clear expectations from the start.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your enthusiasm for classic and contemporary design during the interview. Share specific examples of how your passion has influenced your work in retail management, especially in the furniture sector.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating a team. Highlight situations where you successfully guided your team to exceed sales targets or improve customer service, showcasing your ability to inspire others.
✨Emphasize Customer Experience
Talk about your approach to providing exceptional customer service. Be ready to share strategies you've implemented in the past to enhance the customer journey and ensure that it aligns with company values.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in retail management and how you resolved them, demonstrating your initiative and ability to think on your feet.
