Key Account Manager

Gretna Full-Time 28000 - 32000 £ / year (est.) No home office possible

We are currently working with a market leading supplier of Site Safety and Security products who are looking for a Key Account Manager.

Job Specification:

Basic Salary: £28,000- £32,000
Opportunity to earn: £40,000 (inc. commission)
37.5 hours per week Monday to Friday

The Role

To take a leading role in providing excellent customer service and contribute to generating sales, whilst helping to manage existing client accounts.

Principle Duties & Accountabilities

Deal with sales enquiries predominantly by answering the phone and responding to emails.
Evaluate customer needs.
Screen and assess potential new contracts evaluating the level of risk associated with the contract.
Administer Contracts - Drafting, Evaluation, Negotiation and Execution.
Manage tenders.
Plan the advance co-ordination and scheduling of resources to assist in the performance of the contract administration process.
Liaise with and serve as the point of contact for customers on contractual matters.
Deal as appropriate with a deficient contractor’s performance, and reporting on the internal spreadsheets.
Resolve disputes in a timely manner.
Document significant events and updating relevant spreadsheets.
Maintain appropriate records on the Syrinx system including, but not limited to:

Client updates
Calls
Cancelled quotes (including additional data)

Meet with contractors to review progress, discuss problems and consider necessary changes.

Develop and implement procedures for contract management and administration in compliance with company policy.

As appropriate, contribute to or influence company policies.

Provide assistance with PQQs.

Support Product Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions.

Monitor changes or developments within the industry.

Train staff.

Person Specification

Level of Knowledge & Experience

Relevant experience gained in any commercial area involving contact with customers.
A qualification in a relevant subject an advantage but not essential.

Skills

Experienced in B2B sales in the construction and maintenance industry.
Sufficient experience in Customer Relationship Management software, such as SAP/Carraige/Syrinx.
Evidence of clear and concise written and verbal communication skills.
Excellent IT skills.
Knowledge in water-filled barriers, timber hoarding is desirable.
MS Office Suite essential.
Confident in selling and providing best experience for customers.

Competencies

Ability to gain trust and respect of superiors and team members to develop relationships.
The ability to work well on your own and as part of a team.
Good organisational, planning and time management skills.
The ability to pay attention to detail.
Highly organised and able to coordinate multiple demands.
Aware of personal strength and development needs.
Flexible, self-motivated and confident.
Have initiative and focus.
A good business sense and a professional manner.

Why work with our client?

Health Insurance Benefits
30 days holiday (including bank holidays)
Additional one day of holiday per year of service up to 5 years
Pension scheme
Discounts at many major retailers
Employee Assistance Program
Cycle to Work Program
Staff social events including Christmas Party and Summer BBQ