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For Companies At a Glance
- Tasks: Support clients with a leading trade services platform and document business requirements.
- Company: Join a top financial services intermediary known for responsible asset facilitation.
- Benefits: Enjoy private medical, life assurance, season ticket loans, and Perkbox membership.
- Why this job: Make a real impact in a fast-paced environment with a supportive culture.
- Qualifications: Strong analytical skills and experience in client onboarding are preferred.
- Other info: This role is based in Central London, working five days a week onsite.
The predicted salary is between 34000 - 42000 £ per year.
Job Description
Job Title:Â Onsite Product Support Specialist
Job Type:Â Permanent
Salary: £40-50k
Working arrangement:Â 5 days a week onsite
Office Location:Â Central London
About the Client
An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary markets.
About the Role:
A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties.
Key responsibilities include:
- To elicit, analyse and document business requirements for clients
- Support of development, testing and implementation of changes to the platform
- Support Clients On-Boarding and client testing requirements
- Providing application demos to clients
Required Skills and Experience
- Strong analytical skills (Business Analysis background preferred)
- Ability to relay requirements and interact with developers
- Knowledge of the SDLC and experience of managing testing processes
- Strong understanding/support/testing of APIs
- Degree in technical, computer science or information technology (desirable)Â
- Previous experience of client interaction/onboarding in a support environment would be beneficial.
Why you should apply:
- A fast-paced and dynamic environment where you will have a real opportunity to make an impact in a finance sector organisation
- Excellent Benefits (Private Medical, Life Assurance, season ticket loan, Membership to Perkbox)
- An equal opportunities employer, who has signed the Women in Finance Charter
- It’s a great place to work!
To be considered, please complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Product Support Specialist
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on asset facilitation. Understanding the market and the specific products offered by the company will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your analytical skills and be prepared to discuss how you've used them in previous roles. Think of specific examples where you've successfully elicited and documented business requirements, as this is a key part of the role.
✨Tip Number 3
If you have experience with automated test tools for SOAP and REST interfaces, make sure to highlight this in your discussions. Even if you don't, showing a willingness to learn about these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your client interaction skills. Think of scenarios where you've successfully onboarded clients or provided support, as this will showcase your ability to thrive in a client-facing environment.
We think you need these skills to ace Onsite Product Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of an Onsite Product Support Specialist.
Highlight Relevant Experience: Emphasise your analytical skills and any previous experience in business analysis or client onboarding. Mention specific tools or technologies you have used, especially if they relate to automated testing for SOAP and REST interfaces.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the financial services industry and your ability to support clients effectively. Use examples from your past experiences to demonstrate your problem-solving skills and adaptability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Computappoint
✨Understand the Product
Make sure you have a solid grasp of the real-time trade and post-trade services platform. Familiarise yourself with how it works, its features, and the benefits it offers to clients. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Since strong analytical skills are crucial for this position, prepare examples from your past experiences where you've successfully analysed business requirements or solved complex problems. Be ready to discuss your thought process and the impact of your contributions.
✨Prepare for Client Interaction Scenarios
Given the emphasis on client onboarding and support, think of scenarios where you've interacted with clients in a support capacity. Be prepared to discuss how you handled challenges, provided solutions, and ensured client satisfaction.
✨Familiarise Yourself with Testing Tools
If you have experience with automated test tools for SOAP and REST interfaces, be ready to discuss this in detail. If not, do some research on these tools and be prepared to talk about how you would approach testing in this role.
