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- Tasks: Be the go-to person for calls and service requests, managing work orders efficiently.
- Company: Join EQUANS, a dynamic company focused on delivering top-notch facilities management services.
- Benefits: Enjoy a competitive pay rate of £12.36/hour and a structured Monday to Friday schedule.
- Why this job: This role offers hands-on experience in a supportive environment with opportunities for growth.
- Qualifications: An Enhanced DBS is required; organisational skills and a proactive attitude are essential.
- Other info: You'll have the chance to meet your team during site visits and learn on the job.
Our client is hiring for a Workflow Coordinator to join their team on a contract basis. Mon to Friday 8am to 5pm. Pay rate: £12.36 per hour. Enhanced DBS is required.
What you will be doing:
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
- Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
- Understand, identify, and apply the SLA for each service request and set expectations with customers.
- Sort and dispatch calls to engineers, sub-contractors, and site managers based on the correct skill sets, geographical location, and service delivery arrangements.
- Organise planned maintenance for engineers, sub-contractors, and site managers.
- Ensure compliance with statutory and company procedures across all functions within responsible areas.
- Ad hoc site visits - familiarisation visits to sites you are responsible for, meeting the team.
- Comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and other measures.
Workflow Coordinator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly the CAFM system. Having a solid understanding of how to navigate and utilise these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of Service Level Agreements (SLAs) and how they apply to workflow coordination. Being able to discuss SLAs confidently will demonstrate your readiness for the role and your understanding of customer expectations.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated teams. Highlighting your organisational skills and ability to prioritise will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of EQUANS. Understanding their mission and how they operate will help you align your answers during the interview, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace Workflow Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Workflow Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and workflow management. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed workflows or coordinated teams in previous positions, showcasing your ability to meet SLAs and handle service requests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Workflow Coordinator role.
How to prepare for a job interview at Click To Hired
✨Show Your Organisational Skills
As a Workflow Coordinator, you'll need to demonstrate your ability to stay organised. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your efficiency and attention to detail.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and be ready to discuss how you would apply them in your role. This shows that you understand the importance of meeting customer expectations and can manage service requests effectively.
✨Communicate Clearly
Since you'll be the first point of contact for calls and emails, practice your communication skills. Be prepared to explain how you would handle difficult situations or customer queries, ensuring clarity and professionalism.
✨Demonstrate Team Collaboration
Highlight your experience working with teams, especially in coordinating with engineers and subcontractors. Share specific instances where your collaboration led to successful outcomes, showcasing your ability to work well with others.
