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For Companies At a Glance
- Tasks: Lead the design and delivery of a new Customer Satisfaction programme across international markets.
- Company: Join a dynamic team focused on customer insights and strategic research.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Why this job: Make a real impact by shaping customer experiences globally while enhancing your research skills.
- Qualifications: Experience in customer insight or market research, especially in global contexts, is essential.
- Other info: This is a hands-on role with opportunities for professional growth and collaboration.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
My client is hiring a Senior Research Executive (Contractor) to lead the design and delivery of a new Customer Satisfaction (CSAT) programme across key international markets. This is a hands-on, strategic role ideal for a research professional with experience in customer insight, stakeholder engagement, and international programme delivery.
Location: Remote (UK)
Contract Duration Tbc
Start Date: ASAP
Reports to: Director of Insight
Rate: £250-350 p/d
Key Deliverables:
CSAT Programme Design: Develop a fully scoped and documented CSAT programme framework that aligns with business and customer objectives.
Survey Deployment: Launch live CSAT surveys in a minimum of 3 non-UK markets, working closely with local teams to adapt and implement effectively.
Opt-in Workflow: Define and test a customer panel opt-in workflow, ensuring full legal and compliance approval.
Insight & Recommendations: Conduct at least one round of feedback analysis, sharing insights and actionable recommendations with key stakeholders.
Handover Materials: Deliver a detailed playbook or handover guide for internal teams to ensure continuity after contract completion.
Stakeholder Communication: Provide weekly updates to the Director of Insight and ad hoc updates to market teams.
✅ Ideal Candidate:
Experience working in customer insight or market research, ideally within a global or multi-market context.
Strong background in CSAT, VoC, or similar feedback programmes.
Confident managing end-to-end research processes and working with legal teams on data privacy and opt-in procedures.
Skilled in synthesising data into clear, actionable insight.
Comfortable working independently and communicating with cross-functional teams.
Sound like you? Let's connect!
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Research Executive
✨Tip Number 1
Familiarise yourself with the latest trends in customer satisfaction (CSAT) programmes. Understanding current methodologies and tools used in international markets will give you an edge when discussing your approach during interviews.
✨Tip Number 2
Network with professionals in the market research field, especially those who have experience in CSAT or Voice of Customer (VoC) programmes. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed end-to-end research processes in previous roles. Highlighting your hands-on experience will demonstrate your capability to lead the CSAT programme effectively.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex data insights in a clear and actionable manner. Being able to convey your findings to stakeholders is crucial for this role, so practice articulating your thoughts succinctly.
We think you need these skills to ace Senior Research Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insight and market research. Emphasise any previous roles where you managed CSAT or similar feedback programmes, showcasing your ability to deliver results in a global context.
Craft a Compelling Cover Letter: In your cover letter, directly address the key deliverables mentioned in the job description. Explain how your skills and experiences align with the requirements, particularly in designing and deploying customer satisfaction programmes across international markets.
Showcase Stakeholder Engagement Skills: Provide examples of how you've successfully engaged with stakeholders in past roles. Highlight your communication skills and ability to provide updates and insights, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Harnham
✨Showcase Your Research Experience
Be prepared to discuss your previous experience in customer insight and market research. Highlight specific projects where you successfully designed and delivered programmes, especially those involving CSAT or similar feedback mechanisms.
✨Demonstrate Stakeholder Engagement Skills
Since this role involves significant stakeholder communication, think of examples where you've effectively engaged with stakeholders. Be ready to explain how you managed expectations and communicated insights to different teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. For instance, how would you adapt a CSAT survey for a new international market? Practise articulating your thought process clearly.
✨Understand Legal and Compliance Aspects
Familiarise yourself with data privacy laws and compliance issues related to customer feedback programmes. Be ready to discuss how you have navigated these challenges in past roles, particularly regarding opt-in procedures.
