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- Tasks: Join our team as an Income Officer, helping tenants manage their finances and prevent arrears.
- Company: We're a housing association in Yorkshire, committed to providing safe and affordable homes.
- Benefits: Enjoy flexible hours and the option to work from home while making a difference.
- Why this job: Be part of a supportive culture that empowers customers and enhances community living.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary position with a focus on customer service and financial sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 37 hours per week, with flexible and homeworking options (Temporary work) About: The client is a housing association, managing homes across Yorkshire. They are dedicated to providing high-quality, affordable homes that are safe, warm, and secure, with a focus on empowering customers to live well in their communities. Role Overview: The client are looking for a motivated and enthusiastic Income Officer to join the Income and Specialist Housing Team. This role involves maximising income for the organisation while supporting customers to sustain their tenancies. The successful candidate will play an integral part in the collection of income and prevention of arrears escalation, providing excellent customer service throughout. Key Responsibilities: Income Maximisation: Support the team in managing arrears recovery and income collection to ensure financial sustainability for the organisation. Customer Support: Work closely with tenants to assess their financial situation, providing pre-tenancy assessments and supporting early interventions to prevent arrears. Welfare Benefits Knowledge: Advise tenants on available benefits and support them in accessing welfare benefits to maximise their income and sustain their tenancy. Stakeholder Collaboration: Build strong relationships with internal teams, external partners, and other stakeholders to deliver effective solutions for tenants facing financial difficulties. Arrears Prevention: Implement preventative measur…
Income Officer employer: Sellick Partnership
Contact Detail:
Sellick Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the specific housing policies and welfare benefits available in Yorkshire. This knowledge will not only help you understand the needs of tenants but also demonstrate your commitment to supporting them during the interview.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in income maximization and arrears prevention. Engaging with these individuals can provide you with valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully supported customers in financial distress or managed income collection. Being able to share these stories will highlight your relevant skills and enthusiasm for the role.
✨Tip Number 4
Research the housing association's mission and values. Understanding their dedication to providing high-quality, affordable homes will allow you to align your answers with their goals during the interview, showcasing your fit for the organization.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in income maximization, customer support, or welfare benefits knowledge. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Showcase Your Customer Service Skills: Since the role involves providing excellent customer service, make sure to include examples of how you've effectively supported customers in previous roles. Highlight your communication skills and ability to build relationships.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the housing association. Mention your enthusiasm for empowering customers and your commitment to financial sustainability, aligning your values with those of the organization.
How to prepare for a job interview at Sellick Partnership
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping tenants and your commitment to providing excellent customer service. Share examples from your past experiences where you successfully supported customers, especially in challenging situations.
✨Demonstrate Your Knowledge of Welfare Benefits
Prepare to discuss your understanding of welfare benefits and how they can impact tenants' financial situations. Be ready to provide insights on how you would assist tenants in accessing these benefits to help them sustain their tenancies.
✨Highlight Your Experience with Income Maximisation
Discuss any relevant experience you have in income collection or arrears recovery. Provide specific examples of strategies you've implemented in the past that led to successful outcomes in maximising income for an organisation.
✨Emphasise Collaboration Skills
Since the role involves working with various stakeholders, be prepared to talk about your ability to build strong relationships. Share instances where you collaborated with internal teams or external partners to deliver effective solutions for clients facing financial difficulties.
