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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced café environment.
- Company: Morrisons is the UK's 5th largest supermarket, known for fresh food and great customer experiences.
- Benefits: Enjoy 15% discount, 25 days holiday, private healthcare, and a generous pension scheme.
- Why this job: Join a supportive team, develop your leadership skills, and make a real impact on customer satisfaction.
- Qualifications: Experience managing a team in retail or hospitality; strong communication and relationship-building skills required.
- Other info: Explore our stores and warehouses to see the full Morrisons experience.
The predicted salary is between 28800 - 43200 £ per year.
We are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery, and we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Our Cafes serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Reporting into the Store Manager, you will also:
- Listen and respond to our customers' feedback and react accordingly
- Ensure market leading availability across the store
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About You: Whether it’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company: Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
As part of our total rewards package we offer:
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4 x life assurance through our company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Cafe Manager employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Familiarise yourself with Morrisons' values and customer service philosophy. Understanding what makes their approach unique will help you align your management style with their expectations, showcasing your commitment to their culture during the interview.
✨Tip Number 2
Network with current or former employees of Morrisons, especially those in managerial roles. They can provide valuable insights into the company’s operations and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to lead a team in a fast-paced environment. Highlight instances where you successfully improved customer service or managed team performance, as these are key aspects of the Café Manager role.
✨Tip Number 4
Showcase your adaptability by discussing how you've handled change in previous roles. Morrisons values flexibility, so providing examples of how you've successfully navigated challenges will make you stand out as a candidate who can thrive in their dynamic environment.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in fast-paced environments like retail or hospitality. Use specific examples that demonstrate your leadership skills and ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the café environment. Mention how your previous experiences align with the responsibilities of a Café Manager at Morrisons, and show enthusiasm for contributing to their team.
Highlight Relevant Skills: Emphasise key skills such as communication, adaptability, and relationship-building in your application. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a managerial position.
How to prepare for a job interview at JobFlurry
✨Showcase Your Leadership Skills
As a Café Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and any specific examples of how you've successfully led a team in a fast-paced environment.
✨Demonstrate Customer Service Passion
Morrisons values exceptional customer service. Share stories that highlight your commitment to customer satisfaction, how you've handled feedback, and any initiatives you've implemented to improve the customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about scenarios where you had to adapt to change or resolve conflicts within your team. Practising these responses will help you articulate your thought process during the interview.
✨Research Morrisons and Its Values
Familiarise yourself with Morrisons' history, values, and their approach to fresh food. Understanding the company's culture and what they stand for will allow you to align your answers with their expectations and demonstrate your genuine interest in the role.
