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- Tasks: Provide top-notch support for Netsuite and integrated systems, ensuring smooth operations.
- Company: Join SDL Solutions Limited, a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy flexible hours, hybrid work options, and opportunities for professional growth.
- Why this job: Be the go-to person for Netsuite, driving adoption and making a real impact in the business.
- Qualifications: Ideal candidates have up to 2 years of Netsuite experience or similar ERP knowledge.
- Other info: Must live within 30 miles of the office; travel to branches may be required.
IT Support Analyst – (Netsuite) SDL Solutions Limited is seeking a Support Analyst for our client, you will provide support for all issues on Netsuite and integrated systems. Liasing with third party companies when required to deliver fixes and changes in a timely manner. Testing fixes, changes and new releases for suitability before releasing to the live environments. Primary Responsibilities • Promote the use of Netsuite and be the central point of contact within the company • Maintain a register of open issues / enhancement requests • Liase with partner companies to help scope, develop and deliver necessary changes • Act as first line of support for any issues raised on Netsuite or the related systems • Administer the systems setting up new users and uploading data as required to support the business • Developing reports, Dashboards and other small enhancements to drive adoption and reduce reliance on third parties • Test or coordinate user testing in Netsuite Sandbox to approve changes before implementation • Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business. Secondary responsibilities • Support the Desktop support analyst by responding to general IT queries as required. • Support the Head of IT with other IT related projects as required • Ability/Willingness to travel to branches / Distribution Centres with own car or use of pool car Knowledge and Skills • Assertive communication skills, able to drive agenda with users or suppliers • Ideally up to two years Netsuite experience or 2+ years using a similar ERP or Supply Chain system • Good General Microsoft and Active Directory knowledge • Experience/Appreciation of branch networks, VPN, VLANs implementation • Good Excel skills for data imports and manipulation • Experience of Retail or Warehouse operations • Self-starter happy to work with minimal supervision • Able to maintain clear documentation of project progress and challenge timescales where necessary • Complimentary knowledge – Celigo, Waerlinx, Slimstock, Courier Integrations, EPOS, SQL, Sharepoint, Office365, Prima Hours: Flexible – 8.00am – 4pm / 10am – 6pm, Hybrid – 2 days in the office. Must live within 30 miles of the office Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Application Support, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, Netsuite, VMWare, Hyper-V, SQL, VPN, VLAN, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP Commutable from: – Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London IT Support Analyst – (Netsuite)
IT Support Analyst - (Netsuite) employer: SDL Solutions Limited
Contact Detail:
SDL Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - (Netsuite)
✨Tip Number 1
Familiarize yourself with Netsuite's features and functionalities. Since you'll be the central point of contact for Netsuite support, having a solid understanding of the platform will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight any experience you have with ERP systems or similar software in your conversations. This will demonstrate your ability to adapt quickly and effectively to Netsuite, which is crucial for the role.
✨Tip Number 3
Showcase your communication skills during interviews. Being assertive and clear in your discussions will reflect your capability to drive agendas with users and suppliers, which is essential for this position.
✨Tip Number 4
Be prepared to discuss your problem-solving approach. As a first line of support, demonstrating how you handle issues and liaise with third-party companies will illustrate your readiness for the challenges of the role.
We think you need these skills to ace IT Support Analyst - (Netsuite)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Understand the primary responsibilities and required skills, especially those related to Netsuite and integrated systems.
Tailor Your CV: Customize your CV to highlight relevant experience with Netsuite or similar ERP systems. Emphasize your communication skills and any experience in first line support or IT project management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to liaise with third-party companies. Mention specific examples of how you've successfully resolved issues or improved processes in previous roles.
Highlight Technical Skills: In your application, make sure to list your technical skills clearly, such as knowledge of Microsoft, Active Directory, SQL, and any experience with VPNs or VLANs. This will help demonstrate your fit for the role.
How to prepare for a job interview at SDL Solutions Limited
✨Show Your Netsuite Knowledge
Make sure to highlight any experience you have with Netsuite or similar ERP systems. Be prepared to discuss specific features you've used and how they can benefit the company.
✨Demonstrate Communication Skills
Since this role requires liaising with third-party companies and users, showcase your assertive communication skills. Provide examples of how you've effectively driven agendas in past roles.
✨Prepare for Technical Questions
Expect questions related to IT support, including troubleshooting common issues in Netsuite and integrated systems. Brush up on your knowledge of Microsoft, Active Directory, and general networking concepts.
✨Discuss Your Problem-Solving Approach
Be ready to explain how you handle open issues and enhancement requests. Share your process for testing fixes and coordinating user testing, emphasizing your ability to maintain clear documentation.
