Front of House Reception Team Member

Joinus at Accor,wherelife pulseswithpassion!?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.

Job Description

-Handle any guest complaints and/or remarks made at the front desk.

-Contribute to guest satisfaction at all times by providing high quality services throughout their stay.

-Ensure service standards are followed with friendly and engaging service

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

Qualifications

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA CLOUD system.
• Strong interpersonal and problem solving abilities.

Additional Information

Benefits:

• Salary £13.16per hour.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

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