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- Tasks: Assist customers via phone, email, and social media while learning top-notch service skills.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming connectivity in the UK.
- Benefits: Enjoy a starting salary of £24,500, bonuses, flexible hours, and generous holiday perks.
- Why this job: Perfect for those seeking a supportive team environment and opportunities for growth and development.
- Qualifications: No prior office experience needed; just bring your customer-focused attitude and communication skills.
- Other info: Flexible shifts available; we can discuss part-time options to fit your schedule.
Starting salary to £24,500. Increasing to £26,000. Pkus Bonus up to £200 per month.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Are you looking for a break into a more office environment type role?
A role that rewards good / great performance with monthly bonuses?
Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?
An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media?
A role where you will benefit from the camaraderie of a large team and support of new friends?
We are keen to talk with people who bring a customer-focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email.
Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).
If you\’re looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate.
Apply now to have a chat.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits, and opportunities
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to our online Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision, and values.
Find a way, Be committed, Do the right thing, Keep it simple
Customer Services Assistant employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us, make sure to express your passion for helping others and how you can bring that energy to our team.
✨Tip Number 2
Highlight any relevant experience from retail or hospitality. Even if you haven't worked in an office before, your skills in dealing with customers in fast-paced environments can be a huge asset.
✨Tip Number 3
Be prepared to discuss your communication skills. Since this role involves interacting with customers via phone and email, think of examples where you've successfully communicated in previous roles.
✨Tip Number 4
Familiarize yourself with our company values. Understanding our mission and values will help you align your answers during the conversation and show that you're a great fit for our culture.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience, even if it's from retail or hospitality. Emphasize your communication skills and any relevant achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to transition into an office environment and how your background can contribute to their customer-focused approach.
Showcase Your Soft Skills: In your application, emphasize soft skills such as communication, teamwork, and adaptability. These are crucial for a Customer Services Assistant role, especially when dealing with customers via phone and email.
Express Flexibility: Mention your availability and willingness to work various shifts, including weekends. This shows that you are adaptable and ready to meet the company's scheduling needs.
How to prepare for a job interview at Gigaclear
✨Show Your Customer-Focused Approach
Make sure to highlight your customer service skills during the interview. Share examples from your retail or hospitality experience where you went above and beyond for a customer, as this aligns with the company's values.
✨Communicate Confidently
Since the role involves communicating via phone and email, practice speaking clearly and confidently. You might want to prepare answers to common questions and even conduct mock interviews to boost your confidence.
✨Emphasize Your Willingness to Learn
The company values training and development, so express your eagerness to learn and grow in the role. Mention any relevant courses or training you've completed that demonstrate your commitment to personal development.
✨Be Open About Your Availability
Discuss your availability honestly, especially if you're looking for flexible hours. The company is open to accommodating different schedules, so be clear about what works best for you.
