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- Tasks: Assist customers via phone, email, and social media while learning top-notch service skills.
- Company: Join Gigaclear, a pioneering Fibre Broadband company transforming connectivity in the UK.
- Benefits: Enjoy a competitive salary, bonuses, generous holiday, flexible hours, and health perks.
- Why this job: Perfect for those seeking a supportive team environment and opportunities for growth.
- Qualifications: No prior office experience needed; just bring your customer-focused attitude and communication skills.
- Other info: Flexible shifts available; part-time options can be discussed to fit your schedule.
The predicted salary is between 19600 - 20800 £ per year.
Starting salary to £24,500. Increasing to £26,000. Plus Bonus up to £200 per month. Are you looking for a break into a more office environment type role? A role that rewards good / great performance with monthly bonuses? Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity? An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media? A role where you will benefit from the camaraderie of a large team and support of new friends? We are keen to talk with people who bring a customer-focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email. Note; this is an office based role, based in our Head Office, Abingdon, Oxon. At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks). If you\’re looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate. Apply now to have a chat. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission – Empowering communities with brilliant broadband Our Vision – Connected Communities Our Values – Own it, Find the Right Way, Work Together, Win Together
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the company and its mission. Understanding Gigaclear's commitment to providing fibre broadband to underserved areas will help you convey your enthusiasm for their work during the interview.
✨Tip Number 2
Highlight your customer service skills from previous roles, even if they were in retail or hospitality. Be ready to share specific examples of how you've successfully handled customer interactions.
✨Tip Number 3
Prepare to discuss your communication style. Since the role involves interacting via phone and email, think about how you can demonstrate your confidence and clarity in these mediums.
✨Tip Number 4
Be open about your availability and flexibility regarding shift patterns. Showing that you're willing to accommodate the company's needs can set you apart from other candidates.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience, even if it's from retail or hospitality. Emphasise your communication skills and any relevant achievements that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to transition into an office environment and how your previous experiences have prepared you for this position.
Highlight Soft Skills: In your application, focus on soft skills such as teamwork, adaptability, and problem-solving. These are crucial for a Customer Services Assistant role, especially in a supportive team environment.
Show Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any specific areas of customer service you are excited to explore, such as handling inquiries via phone, email, or social media.
How to prepare for a job interview at Gigaclear
✨Show Your Customer-Focused Approach
Since the role emphasises a customer-focused approach, be prepared to share examples from your past experiences, even if they are from retail or hospitality. Highlight how you handled customer queries or complaints and what you learned from those situations.
✨Demonstrate Communication Skills
As you'll be communicating via phone and email, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your confidence in communication.
✨Research the Company
Familiarise yourself with Gigaclear's mission and values. Understanding their commitment to providing broadband to underserved areas will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Be Open About Flexibility
Since the role involves shift patterns and potential weekend work, be honest about your availability. If you have specific preferences for part-time hours or shifts, discuss them openly to see how they can accommodate your needs.
