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- Tasks: Conduct viewings, manage rent arrears, and support vulnerable tenants.
- Company: Join a reputable Housing Association in Manchester focused on community support.
- Benefits: Earn £22-24 per hour with flexible working hours and potential for remote work.
- Why this job: Make a real impact in people's lives while gaining valuable experience in social housing.
- Qualifications: Experience in social housing and customer service is essential.
- Other info: Temporary contract for five months with a friendly team atmosphere.
We are currently working in partnership with a Housing Association in Manchester, who are recruiting for a Housing Officer on a temporary contract for five months. The position is due to start immediately and the hourly rate is £22-24.00 per hour umbrella. The ideal candidate will have access to their own vehicle, have experience within Housing Manager and be willing to travel on patch 3 days a week.  Duties will include (but are not limited to): Conduct viewings, sign-ups, and site visits, ensuring a positive experience and representation of the organisation Manage rent arrears collection via face-to-face contact, phone, or email Work within budget limits, including estate service charges, and support the Neighbourhood Manager with patch budget oversight Handle ASB complaints, interview involved parties, gather evidence, mediate or take action, and attend court when needed Provide welfare and benefits advice to help clients boost their income Assist the Neighbourhood Manager with incident and complaint investigations, including trend analysis Resolve tenancy breaches promptly and effectively Serve NOSPs, NTQs, and attend evictions as necessary Liaise with internal teams and external agencies to coordinate care and support for vulnerable tenants Maintain accurate records of arrears actions, contacts, visits, and agreement Experience required: Experience required in Social Housing Experience working with customers within housing Working hours: 35 hours per week  - 3 days a week on patch Monday – Friday, 9am-5pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don\’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details
Contact Detail:
James Andrews Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing market in Manchester. Understanding the specific challenges and opportunities in the area will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Housing Officer position.
✨Tip Number 3
Brush up on your conflict resolution skills. Given the nature of the role, being able to effectively mediate disputes and handle ASB complaints is crucial. Consider role-playing scenarios with a friend to practice your approach.
✨Tip Number 4
Prepare to discuss your experience with rent arrears collection and welfare advice. Be ready to share specific examples of how you've successfully managed these situations in the past, as this will highlight your suitability for the role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and any relevant roles you've held. Emphasise your skills in managing rent arrears, conducting viewings, and handling ASB complaints, as these are key responsibilities for the Housing Officer position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the job. Mention your access to a vehicle, your willingness to travel, and any direct experience you have with the duties listed in the job description. Show enthusiasm for the role and the organisation.
Highlight Relevant Experience: In your application, clearly outline your recent experience in social housing. Provide examples of how you've successfully managed tenant relationships, resolved issues, and worked within budget limits. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a role that involves liaising with tenants and other stakeholders.
How to prepare for a job interview at James Andrews Recruitment
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in social housing during the interview. Be prepared to discuss specific situations where you successfully managed rent arrears or handled ASB complaints, as this will demonstrate your capability for the role.
✨Demonstrate Your Customer Service Skills
As a Housing Officer, you'll be working closely with tenants. Share examples of how you've provided excellent customer service in the past, especially in challenging situations. This will show that you can maintain a positive experience for clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to tenancy breaches or welfare advice. Think through potential situations you might face and how you would handle them. This preparation will help you respond confidently and effectively during the interview.
✨Know the Organisation's Values
Research the Housing Association you’re interviewing with. Understanding their mission and values will allow you to align your answers with what they stand for, showing that you're not just a good fit for the role, but also for the organisation.
