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- Tasks: Support customers with technical queries and guide projects from concept to delivery.
- Company: Join a dynamic company focused on innovative mapping solutions and customer satisfaction.
- Benefits: Enjoy a Monday to Friday schedule, with opportunities for travel and professional growth.
- Why this job: Be part of a team that values initiative and collaboration while making an impact in tech.
- Qualifications: Experience in technical support, knowledge of Linux, LiDAR, and strong communication skills required.
- Other info: Opportunity to contribute to marketing content and attend exhibitions across the UK.
The predicted salary is between 28800 - 48000 £ per year.
Job Overview: This role presents an excellent opportunity to enhance your existing technical knowledge or develop new skills and experiences. As a skilled engineer with customer-facing experience, you will have a passion for supporting customers and guiding projects from proof of concept to final delivery. You are likely to have experience in roles such as: Application Engineer, Sales Engineer, Product Engineer, Support Engineer, or existing experience with mobile mapping solutions, 3D point clouds, LiDAR, perception software, Linux and networking. Covering the UK, your responsibilities will include supporting existing customers’ hardware and software, supporting customer relationships, assisting with potential customers’ technical questions, and helping to demonstrate solutions when required. Additionally, you will be willing to support company growth in up-and-coming sectors and input on company direction. Key Responsibilities: · Provide pre-sales and after-sales support, addressing customer queries and resolving any issues in a timely manner, including handling RMA’s for hardware supplied. · Support the following products – LiDAR, LiDAR perception software, Inertial Navigation, Georeferencing software with potential of adding more products to the support list. · Help guide proof-of-concept projects to implementation. · You will manage and update a support ticketing system. · Contribute to marketing content through setting up demonstrations and example scenarios and recording data. · Travel to occasional UK exhibitions, customers and suppliers for training and meetings. · Work office hours, Monday to Friday, from 9:00 AM to 5:00 PM. Key Skills: · Technical Customer Support: Previous experience in providing technical customer support. · Technical Experience – o Knowledge of Linux (particularly docker) and networking. o LiDAR sensors and understanding of 3D point clouds. o MQTT experience. o Knowledge of inertial navigation and Georeferencing. o Robotics applications exposure. · Communication: Exceptional written and verbal communication skills, essential for effectively defining issues and supporting customers. · IT Proficiency: Competent in IT, with experience in CRM or ticketing systems tools being highly desirable. · Initiative: Use your own initiative to find solutions when they are not readily available. · Motivated: Self-motivated with a strong drive for supporting customers and company initiatives. · Team Collaboration: Ability to work effectively within a small team while dealing with large corporations
Contact Detail:
Original Talent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as LiDAR and 3D point clouds. Having hands-on experience or projects that showcase your skills in these areas can set you apart during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or online forums related to mobile mapping solutions and LiDAR technology. Building connections can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully supported customers or resolved technical issues. Being able to share specific examples will demonstrate your problem-solving skills and customer support experience.
✨Tip Number 4
Show your enthusiasm for the company's growth sectors by researching recent developments in the industry. Being knowledgeable about trends and expressing your interest in contributing to the company's direction can make a positive impression.
We think you need these skills to ace Applications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, particularly with LiDAR, 3D point clouds, and Linux. Use specific examples to demonstrate your skills and how they relate to the role of Applications Engineer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting customers and guiding projects. Mention any previous roles that align with the responsibilities listed in the job description, and express your enthusiasm for contributing to company growth.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to Linux, networking, and any experience with CRM or ticketing systems. Be specific about your knowledge of LiDAR and inertial navigation to stand out.
Showcase Communication Abilities: Since exceptional communication skills are essential for this role, provide examples in your application that demonstrate your ability to effectively communicate technical information to customers and collaborate within a team.
How to prepare for a job interview at Original Talent Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of LiDAR, 3D point clouds, and Linux. Be prepared to discuss specific projects where you've applied these technologies, as this will demonstrate your expertise and passion for the role.
✨Prepare for Customer Scenarios
Since the role involves customer-facing responsibilities, think of examples where you've successfully resolved technical issues or supported customers. Highlight your communication skills and how you can effectively address customer queries.
✨Demonstrate Initiative
Be ready to share instances where you've taken the initiative to solve problems or improve processes. This shows that you're proactive and can contribute positively to the company's growth and direction.
✨Familiarise Yourself with the Company’s Products
Research the products you'll be supporting, especially any related to LiDAR and georeferencing software. Understanding their applications and potential challenges will help you engage in meaningful discussions during the interview.
