Assistant Store Manager

Assistant Store Manager

Full-Time 23500 - 29500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the Store Manager in running the store and providing top-notch customer service.
  • Company: Big Yellow is all about people, creating a welcoming environment for customers.
  • Benefits: Enjoy competitive pay, bonuses, extra day off for your birthday, and great work-life balance.
  • Why this job: Join a supportive team where you can grow your career and make a real impact.
  • Qualifications: Looking for enthusiastic individuals with strong people skills and a passion for sales.
  • Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.

The predicted salary is between 23500 - 29500 £ per year.

About The Role Role: Assistant Store Manager / Location: Sheen / Salary: £29,627 per annum (OTE £32,589) plus benefits / Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. What we give back to you We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include: Competitive rates of pay reviewed on an annual basis Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%) Additional day off for your Birthday Holiday entitlement of 28 days, increasing with service Training and support to help you develop a great career with us from day one Great pension and sharesave schemes Social events throughout the year Family friendly policies which include enhanced maternity, paternity and adoption packages Free on-site parking Cycle to work scheme and gym discounts Vouchers for important life events, birthdays and long service rewards Day off to volunteer for one of our charity partners Access to wellbeing support and employee assistance programme (EAP)What you`ll be doing As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be: Leading from the front and work shoulder to shoulder with your team Managing, recognising and rewarding your team whilst maximising the performance of your store Identify the potential of your team to ensure there is a strong pipeline of talent Support in creating a working environment where people are happy to come into work Ownership of store financial contribution in order to drive sales and control costs Ensure you and your team always provide the highest level of customer service Maintain commercial awareness of competitors to improve team and store performance Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration Encourage a positive and flexible approach to daily management of the store/teamFind out more about a Store Role About The Organisation Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know. Find out more about life at Big Yellow

Assistant Store Manager employer: The Big Yellow Self Storage Company

At Big Yellow, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Twickenham that values people and their contributions. With competitive pay, generous benefits including quarterly bonuses, and a strong commitment to employee growth through comprehensive training, we ensure our team members feel supported and empowered. Join us for a rewarding career where your passion for customer service and leadership can truly make a difference.
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Contact Detail:

The Big Yellow Self Storage Company Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Assistant Store Manager

✨Tip Number 1

Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you embody the 'people person' ethos that Big Yellow values.

✨Tip Number 2

Prepare to discuss your leadership style and how you motivate a team. Since the role involves coaching sales advisors, think of instances where you've successfully led a team or improved performance through your management approach.

✨Tip Number 3

Familiarize yourself with local marketing strategies. Be ready to propose ideas on how you could attract more customers to the store. This shows initiative and aligns with the company's goal of growing the business.

✨Tip Number 4

Demonstrate your flexibility and teamwork skills. Discuss experiences where you've worked collaboratively with others or adapted to changing situations, as this is crucial for supporting the Store Manager and maintaining store operations.

We think you need these skills to ace Assistant Store Manager

Customer Service Excellence
Sales Skills
Team Leadership
Communication Skills
Negotiation Skills
Problem-Solving Skills
Health and Safety Awareness
Administrative Skills
Flexibility and Adaptability
Coaching and Development
Marketing Ideas Generation
Time Management
Initiative
Attention to Detail

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Assistant Store Manager position. Highlight key responsibilities and required skills, such as customer service excellence and sales maximization, to tailor your application.

Showcase Your People Skills: In your cover letter and CV, emphasize your experience in customer service and team management. Use specific examples that demonstrate your ability to lead by example and create a welcoming environment for customers.

Highlight Relevant Experience: Detail any previous roles that involved sales, customer interaction, or team leadership. Mention how you contributed to achieving targets and improving customer satisfaction in those positions.

Express Enthusiasm: Convey your passion for the role and the company in your application. Big Yellow values enthusiasm and a proactive approach, so make sure to reflect this in your writing.

How to prepare for a job interview at The Big Yellow Self Storage Company

✨Show Your People Skills

As an Assistant Store Manager, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you can create a welcoming atmosphere.

✨Demonstrate Leadership Qualities

Highlight your 'lead by example' management style. Discuss situations where you've successfully coached or developed team members, showing that you can support the Store Manager effectively.

✨Be Ready to Discuss Sales Strategies

Since maximizing sales is a key part of the role, come equipped with ideas on how to promote products and services. Share any past experiences where you successfully increased sales or improved customer engagement.

✨Emphasize Flexibility and Teamwork

The job requires a flexible approach to working both individually and as part of a team. Be ready to discuss how you've adapted to different roles in previous jobs and how you contribute to a positive team environment.

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