Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to exceed client expectations and drive business growth.
- Company: Join a rapidly expanding leader in relationship management with strong financial backing.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a free onsite gym.
- Why this job: This role offers career advancement in a dynamic environment focused on client success.
- Qualifications: Proven leadership experience and strong communication skills are essential.
- Other info: Monthly social events and a profit share scheme make this a fun workplace.
The predicted salary is between 30000 - 41000 £ per year.
Retention Sales Manager – Manchester
Salary: Up to £37,000
The Opportunity
This is a rare and exciting opportunity for an exceptional account manager and leader to join a rapidly expanding Relationship Management Team.
With a proven track record of strong year-on-year growth, this organisation is a leader in its field, supporting a vast network of clients across the UK & Ireland. Backed by a global group with substantial financial investment, this role offers a fantastic chance for career advancement within a thriving business.
The Role
As a Retention Sales Manager, you will play a crucial role in ensuring the success of business KPIs and exceeding client expectations during renewal conversations. Your responsibilities will include managing and mentoring a team of Relationship Managers and Executives, coordinating retention activities, and identifying new business opportunities. You will also be responsible for ensuring the delivery of renewal terms, overseeing training, and maintaining a high level of service across the department.
Key Responsibilities
- Monitor, mentor, and motivate the team to ensure optimal performance
- Set clear performance targets and maintain a structured workflow
- Conduct regular quality checks and coaching sessions to ensure a timely renewal process
- Ensure all work is completed within relevant SLAs, including timely responses to client communications
- Provide leadership and support to all stakeholders, working collaboratively on projects
- Identify training and development needs within the team
- Conduct regular one-to-one meetings to provide updates and monitor progress
- Drive efficiencies and implement process improvements
- Support client and broker meetings, discussing renewals and upsell opportunities
- Solve client retention challenges and drive upgrades and upselling opportunities
What You Bring to the Team
- Proven track record in a team leader or management role
- Energy, commitment, and a results-driven mindset
- Strong commercial awareness and the ability to apply knowledge practically
- Excellent communication skills with the ability to adapt style for different audiences
- Ability to multitask and achieve objectives within set timeframes
- Experience in working towards and achieving targets and KPIs
- Proficiency in Microsoft Office, including Word and PowerPoint
Benefits
- 25 days\’ holiday plus bank holidays
- Additional day off for your birthday
- Cash plan for you and your children (if applicable)
- Increased holiday entitlement after 2 and 5 years of service
- Contractual sick pay
- Private medical insurance after 5 years of service
- Pension plan and life insurance
- Increased pension contributions after 5 and 7 years
- Holiday season bonus after 3 years
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Monthly social sessions with free food and drinks
- Company incentives and discount schemes
- Free 24/7 onsite gym
This is your chance to take the next step in your career within a dynamic and growing company. If you are a results-driven professional with a passion for leadership and client retention, we want to hear from you!
Retention Manager employer: The City Recruiter
Contact Detail:
The City Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to retention sales. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored or managed a team in the past. Highlight specific instances where your guidance led to improved performance or client satisfaction.
✨Tip Number 3
Research the company’s current retention strategies and be ready to discuss how you can contribute to enhancing them. This shows your proactive approach and genuine interest in the role.
✨Tip Number 4
Network with professionals in the industry, especially those who have experience in retention management. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team leadership and client retention. Use specific examples that demonstrate your ability to meet KPIs and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leadership and client retention. Mention how your previous experiences align with the responsibilities of the Retention Sales Manager role and how you can contribute to the company's success.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any targets you exceeded or successful projects you led that resulted in improved client retention rates.
Prepare for the Interview: Research common interview questions for management roles and prepare your answers. Be ready to discuss your leadership style, how you motivate teams, and your strategies for overcoming client retention challenges.
How to prepare for a job interview at The City Recruiter
✨Show Your Leadership Skills
As a Retention Sales Manager, you'll be expected to lead and motivate your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your mentoring and coaching experiences.
✨Demonstrate Commercial Awareness
This role requires strong commercial awareness. Research the company and its industry to discuss how you can apply your knowledge practically to drive client retention and upselling opportunities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding client retention challenges. Prepare specific scenarios where you've successfully navigated similar situations and achieved positive outcomes.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've adapted your communication style for different audiences, whether it's clients, team members, or stakeholders, to ensure clarity and effectiveness.
