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- Tasks: Help troubleshoot IT issues and manage ticket systems daily.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Gain valuable experience in a tech-driven environment with potential for growth.
- Why this job: Perfect for tech enthusiasts looking to make an impact while developing their skills.
- Qualifications: Must have IT knowledge, communication skills, and a clean driving license.
- Other info: This role requires SC clearance and is inside IR35.
The predicted salary is between 30000 - 42000 £ per year.
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Keying the incidents from Client ticket system to Partners ticket system.
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Act as an escalation point agent when difficult are received.
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Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users
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Responsible for monitor and maintaining defined SLA’s.
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Apply temporary/permanent fixes, as required to eliminate issues.
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Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
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Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
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Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN).
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Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams.
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Clean Driving Licence
Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35 employer: Hamilton Barnes ?
Contact Detail:
Hamilton Barnes ? Recruiting Team
+447362049392
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
✨Tip Number 1
Make sure to familiarize yourself with ITIL practices, especially incident logging and prioritization. Understanding these concepts will help you demonstrate your ability to manage incidents effectively during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past, as this will showcase your analytical mindset.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly to non-technical users and show that you can bridge the gap between technical teams and end-users.
✨Tip Number 4
Familiarize yourself with tools like ServiceNow or other ITSM platforms. If you have experience with these tools, be ready to discuss how you've used them to manage incidents and maintain SLAs in your previous roles.
We think you need these skills to ace Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities, required skills, and the importance of ITIL practices in the role.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with troubleshooting IT issues, using ticketing systems like ServiceNow, and working within defined SLAs. Provide specific examples that demonstrate your analytical mindset.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial, include examples of how you've effectively communicated technical concepts to non-technical users in your application. This could be through past roles or projects.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'incident logging', 'prioritization', and 'resolution', to make your application stand out.
How to prepare for a job interview at Hamilton Barnes ?
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting IT issues, especially with software and hardware. Highlight specific examples where you successfully resolved problems, and mention any familiarity you have with tools like ServiceNow or similar ITSM platforms.
✨Demonstrate Your Understanding of ITIL Practices
Since the role requires knowledge of ITIL practices, be ready to explain how you've applied incident logging, prioritization, and resolution in your previous roles. This will show that you understand the importance of maintaining SLAs and can work effectively within those frameworks.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Prepare to give examples of how you've successfully communicated with both technical teams and end-users in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical mindset and problem-solving abilities. Think of situations where you had to diagnose and resolve issues quickly, and be ready to explain your thought process and the steps you took to reach a solution.
