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- Tasks: Be the go-to person for customer accounts and support queries.
- Company: Join a vibrant team in Ascot, dedicated to excellent customer service.
- Benefits: Enjoy flexible working hours and potential for job extension.
- Why this job: Gain valuable experience in customer relations while enhancing your communication skills.
- Qualifications: Must have strong customer service skills and be proficient in MS Office.
- Other info: Local applicants with transport preferred; this role could lead to more opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Our fantastic client based locally to Ascot are seeking a temporary Customer Support Administrator to join their busy team for 4 months with a view this could extend. To be considered you must live locally and have your own transport.
Duties:
- Act as main contact for customer accounts, maintaining strong client relationships
- Communicate effectively via email and phone
- Support customer queries
- Prepare and send quotes, raise purchase orders, and assist with billing
- Provide data collation, reporting, and KPI tracking
- Work closely with sales on upsell opportunities
Requirements:
- Excellent customer service and communication skills
- Proactive, organised, and able to manage priorities
- Confident working independently and in a team
- Skilled in MS Office and CRM systems
- Flexible, with a can-do attitude and focus on continuous improvement
Please apply for a chance to be considered...
Customer Support Administrator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the company and its products or services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves maintaining strong client relationships, think of examples from your past experiences where you successfully resolved customer issues or improved client satisfaction.
✨Tip Number 3
Prepare to discuss your experience with MS Office and CRM systems. Be ready to share specific instances where you've used these tools to enhance your work efficiency or improve customer interactions.
✨Tip Number 4
Showcase your proactive attitude by thinking of ways you could contribute to the team beyond the basic job requirements. This could include ideas for improving processes or enhancing customer engagement strategies.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasise your communication skills and any experience with MS Office and CRM systems, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships and resolved queries in previous roles.
Highlight Your Local Knowledge: Since the job requires local knowledge, mention your familiarity with the Ascot area and how it can benefit your role as a Customer Support Administrator. This shows your commitment to the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer support.
How to prepare for a job interview at Click To Hired
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any positive feedback you've received from clients.
✨Demonstrate Organisational Skills
The job requires someone who is proactive and organised. During the interview, discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, especially when handling multiple customer accounts.
✨Familiarise Yourself with MS Office and CRM Systems
Make sure you brush up on your MS Office skills and any relevant CRM systems before the interview. Be ready to discuss your experience with these tools and how they have helped you in previous roles, particularly in data collation and reporting.
✨Emphasise Your Teamwork and Independence
This position requires a balance of working independently and as part of a team. Prepare to give examples of how you've successfully collaborated with colleagues while also being able to take initiative on your own. This will show that you can adapt to different working styles.
