Technical Support Analyst

Technical Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate:An IT qualification or degree essential due to the technical nature of the roleA minimum of 2 years\’ experience in second-line technical supportExperience with service desk ticketing tools (e.g. Jira)Proven knowledge and practical experience with:Application SupportSQLWindows operating systemsDatabasesRemote Access ToolsExcellent interpersonal and communication skills must be confident and articulate on the phoneFluency in English both spoken and writtenA hands-on, proactive approach to problem-so…