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For Companies At a Glance
- Tasks: Provide IT support to clients both onsite and remotely, managing projects and troubleshooting issues.
- Company: Join a well-established Managed Service Provider in the heart of Central London.
- Benefits: Enjoy a competitive salary of £35,000 and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love client interaction and solving problems in a dynamic environment.
- Qualifications: Strong communication skills and experience with PCs, Macs, and cloud software are essential.
- Other info: Training provided for networking and collaboration with third-party technical teams.
The predicted salary is between 28000 - 42000 £ per year.
Location: Central London
Salary: £35,000
About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You will be the primary point of contact for clients, providing both on-site and remote support. This role is for someone who enjoys both desk work and outgoing meetings with clients.
Responsibilities
- Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
- Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
- Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
- Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware - ideally UniFi, Aruba, and Cisco.
- Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
- Communication Pro: Exceptional written and verbal communication skills.
- Tech Savvy: Experience with managing both PCs and Macs in a business environment.
- Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
- Networking Knowledge: Proficient in ...
IT Support Technician employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Make sure to brush up on your communication skills. Since you'll be the primary point of contact for clients, being able to explain technical issues in a clear and friendly manner is crucial. Practising how to convey complex information simply can really set you apart.
✨Tip Number 2
Familiarise yourself with the specific networking hardware mentioned in the job description, like UniFi, Aruba, and Cisco. Having hands-on experience or even just a solid understanding of these systems will show that you're proactive and ready to hit the ground running.
✨Tip Number 3
Engage with online communities or forums related to IT support and networking. This not only helps you stay updated on industry trends but also allows you to network with professionals who might provide insights or tips about the role you're applying for.
✨Tip Number 4
Consider preparing some examples of past experiences where you've successfully managed IT projects or resolved client issues. Being able to share these stories during an interview can demonstrate your problem-solving skills and your ability to work collaboratively with clients and teams.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with desktop and network troubleshooting. Mention any specific technologies you've worked with, such as TCP/IP, VLANs, or networking hardware like UniFi and Cisco.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and your ability to engage with clients. Share examples of how you've successfully resolved IT issues in the past, showcasing both your technical expertise and customer service skills.
Highlight Relevant Certifications: If you have any IT certifications (like CompTIA A+, Network+, or Microsoft certifications), be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Showcase Project Management Experience: Since the role involves project management, mention any relevant experience you have in overseeing IT projects. Detail your role in onboarding/offboarding staff or managing technical installations to illustrate your capability in this area.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
Since the role involves direct client interaction, it's crucial to demonstrate your exceptional communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to engage effectively with clients.
✨Demonstrate Technical Mastery
Be prepared to discuss your experience with desktop, application, and network support. Highlight specific examples where you've successfully resolved IT issues, particularly with networking equipment like switches and routers.
✨Familiarise Yourself with Networking Concepts
Brush up on your knowledge of TCP/IP, VLANs, and the specific networking hardware mentioned in the job description, such as UniFi, Aruba, and Cisco. Being able to speak confidently about these topics will impress your interviewers.
✨Prepare for Collaborative Scenarios
Since the role involves working alongside third-party technical teams, think of examples from your past experiences where you collaborated with others to solve problems. This will showcase your teamwork skills and adaptability.
