Help Desk Manager

Customer and Support Services ManagerBoden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.Your Role in a NutshellYou’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.What you\’ll be owning:Team leadership across Customer Service Centre, Administration, and Training CoordinationHR responsibilities including recruitment, training, performance management, and weekly team progressionSupporting contract mobilisation and changes in delivery requirementsImproving working practices and exploring tech-based solutions for process efficiencyFinancial oversight: payment processes, PO management, and supplier queriesPreparing reports for senior stakeholders to drive compliance and operational clarityDay-to-day office management, including handling sensitive and confidential dataWhat You BringYou’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.You’ll also bring:Contact centre or similar experience with strong people management credentialsFinance and procurement process know-how, including PO and query resolutionProficiency in Orbit finance systems and MRI Evolution (CAFM)High-level communication and reporting skills, both written and verbalMicrosoft Office whiz, especially Excel, Word, and PowerPointA proactive mindset and ability to shape new working practicesWhy Join?This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It\’s the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.Do not hesitate to apply!