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- Tasks: Join our team as a Care Home Administrator, supporting management and enhancing customer experience.
- Company: Barchester Healthcare is a top-rated employer in the UK, dedicated to quality care and employee respect.
- Benefits: Enjoy bonuses, retail discounts, free counselling, and a supportive work environment with progression opportunities.
- Why this job: Make a real impact in a caring community while developing your administrative skills in a rewarding role.
- Qualifications: Experience in customer service and HR administration is essential; proficiency in Microsoft Office is required.
- Other info: CIPD qualification is a plus; we value your contributions and offer a positive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home\’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You\’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualificationsNEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficialREWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UKAs the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Care Home Administrator. Understanding the nuances of customer experience management, HR processes, and payroll will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who work in care homes. Engaging with current employees can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your IT skills by being proficient in Microsoft Office, particularly Excel and Word. Consider creating a sample report or spreadsheet that highlights your organisational abilities to discuss during your interview.
✨Tip Number 4
Prepare to discuss your experience in customer-facing roles and how it relates to the care home environment. Think of examples where you've successfully managed enquiries or improved customer satisfaction, as these will resonate well with the hiring team.
We think you need these skills to ace Care Home Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, HR administration, and recruitment. Use specific examples that demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly in managing customer experiences and supporting the management team.
Highlight IT Proficiency: Since strong IT skills are essential, emphasise your proficiency in Microsoft Word, Excel, and Outlook. Consider providing examples of how you've used these tools effectively in previous roles.
Showcase Your Communication Skills: In your application, illustrate your ability to communicate professionally and positively. This could include examples of how you've managed enquiries or provided guidance to colleagues in past positions.
How to prepare for a job interview at JobFlurry
✨Show Your Customer Service Skills
As a Care Home Administrator, you'll be interacting with residents, families, and staff. Highlight your experience in customer-facing roles during the interview, and share specific examples of how you've created positive experiences for others.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisation skills. Be prepared to discuss how you manage multiple tasks, prioritise effectively, and ensure that all administrative duties are completed accurately and on time.
✨Familiarise Yourself with HR Processes
Since the position involves HR administration and recruitment, brush up on relevant HR practices. Be ready to talk about your previous experience in these areas and how you can support the team in managing staff queries and onboarding new employees.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to give direction or resolve conflicts, and be ready to explain your thought process and outcomes.
