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For Companies At a Glance
- Tasks: Engage with customers, resolve inquiries, and provide top-notch support daily.
- Company: Join a dynamic team at a leading customer service company focused on innovation.
- Benefits: Enjoy flexible hours, remote work options, and awesome employee discounts.
- Why this job: Be part of a vibrant culture that values your input and fosters growth.
- Qualifications: No experience needed; just bring your passion for helping others!
- Other info: Perfect for high school and college students looking to gain valuable skills.
CUSTOMER LIAISON REPRESENTATIVE PRESTON START ASAP 6-MONTH TEMP CONTRACT £14.79 PAYE 40 HOURS PW
Your new company
You will be working for a British multinational company specialising in aerospace, defence, and information security.
Your New Role:As the Customer Liaison Representative, you will be the face of the Link Facility, ensuring that you provide outstanding service to all customers. Your responsibilities will include reviewing bookings via the Kiosk booking system, providing general knowledge of the services available, and offering feedback to the Team Leader. You will also support supervisors and play a key role in delivering high-quality customer service by meeting with customers, gaining feedback, and engaging in proactive dialogue. The role involves facilitating building visitors, managing seating plans, identifying defects, coordinating corrective actions, and maintaining high standards within the building.
Key Activities Include but Are Not Limited to:
- Meet and greet customers.
- User registration.
- Manage the Booking System:
- Source availability of rooms/desks for customers/groups.
- Book desks/rooms for customers/groups.
- Respond to the Link shared email inbox.
- Send out confirmation emails for all bookings.
- Request attendees for bookings when not added.
- Manage no-show information on a daily basis.
- Assist Link users with the Kiosk booking system (how to book).
What you\’ll need to succeed
To succeed, you will be an outgoing individual, with a plethora of customer service experience. You will demonstrate the ability to contribute as a team member to achieve positive outcomes and provide quality service to customers.Also, you\’ll inhabit organisational and time management skills, with the ability to manage competing priorities and meet tight deadlines.
PLEASE NOTE – You will be required to go through a BPSS clearance process, which includes completing a DBS. This can take a couple of weeks.
What you\’ll get in return
In return, you\’ll be working on a 6-month temporary contract with a very reputable organisation. You will be working 40 hours per week, Monday-Thursday, 8am-4:30pm, with a 30-minute unpaid lunch, and Friday 8am-2pm, with a 30-minute unpaid lunch. You will receive £14.79 per hour inclusive of holiday pay, to be paid every Friday. There is an opportunity for this role to be extended past the 6-month contract, depending on the business needs and your performance.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Customer Liaison Representative employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Representative
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you communicate effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Liaison Representative, you'll need to convey information clearly and empathetically, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being prepared with solutions shows initiative and problem-solving skills that we value.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into our company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Liaison Representative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Liaison Representative position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or liaison roles. Use specific examples that demonstrate your ability to communicate effectively and resolve customer issues.
Showcase Your Skills: Make sure to highlight skills that are crucial for a Customer Liaison Representative, such as communication, problem-solving, and empathy. Provide concrete examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are a great fit for the role. Mention your passion for customer service and how you can contribute to the company's success.
How to prepare for a job interview at Hays
✨Know the Company
Before your interview, take some time to research the company. Understand their mission, values, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Liaison Representative position, such as how you handle difficult customers or your experience with customer service. Practice your responses to convey confidence and clarity.
✨Showcase Your Communication Skills
As a Customer Liaison Representative, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past experiences to illustrate your points.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the team, company culture, and expectations for the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
