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For Companies At a Glance
- Tasks: Lead operations for live events at Drumsheds, ensuring seamless coordination and execution.
- Company: Join Broadwick Live, a dynamic company redefining music and cultural experiences globally.
- Benefits: Enjoy a full-time role with opportunities for growth in a vibrant, creative environment.
- Why this job: Be part of a passionate team delivering unforgettable events that impact audiences and artists alike.
- Qualifications: Proven experience in senior operations within large venues or live events is essential.
- Other info: Flexibility to work evenings and weekends is required; a passion for live music is a plus.
The predicted salary is between 48000 - 84000 £ per year.
Contract Type: Full Time, Permanent (42.5 hours per week)
About the Space
The Pelligon is a versatile event space in Canary Wharf, accommodating up to 750 guests. With a striking glass‐domed ceiling and four adaptable spaces, it\’s perfect for award ceremonies, product launches, conferences, exhibitions, weddings and more.
What we\’re looking for
We are looking for an experienced and enthusiastic Senior Operations Manager to work across our iconic and versatile venue, The Pelligon, in addition to supporting event operations at our other Canary Wharf venues.
This person needs to be incredibly hands‐on and adept at building great relationships as you\’ll be in day‐to‐day contact with our fantastic clients. You\’ll also be responsible for ensuring the event runs in line with the spaces\’ policies on the day, so it\’s essential you have a strong understanding of health & safety and facilities management best practice.
What you\’ll be responsible for
Operations
Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery.
Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
Understanding and implementing the spaces\’ operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.
Attending site visits pre‐contract where necessary.
Producing a post‐event report and schedule de‐briefs for the internal event team and all relevant suppliers / clients.
Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
Maintaining strong relations with our Landlords and other stakeholders.
Overseeing the day‐to‐day running of the spaces.
Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.
Assisting the line manager in successfully devising and managing the operational launch to market of new space activations through delivering a time bound critical path to include the booking and instruction of third‐party suppliers.
Assisting the line manager in collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.
Property Management
In collaboration with the line manager and the team, managing the spaces in order to determine what maintenance work and compliance checks need to be carried out – including but not limited to:
Mains water tanks
Alarms
Lifts
BMS System
CCTV
Mechanical equipment
Ensuring the spaces are maintained to a high standard and is fully compliant, as well as kept in a tidy and orderly fashion.
Supporting the line manager with annual fire safety training and H&S training for staff within the building.
Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management.
Ensuring all paperwork and documentation relating to maintenance works and compliance checks are filled out and kept up‐to‐date.
Finance
Adding all staffing, cleaning and any miscellaneous / on‐event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
Receiving all supplier invoices relating to the event and process for payment.
Supporting the sales team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case‐by‐case basis.
Working alongside the sales team to reconcile all event jobs post event and update the CRM system accordingly.
Team
Supporting the line manager with operations recruitment for your team.
Leading on the performance management and development of direct line reports.
Managing People/HR proceedings as required.
Working with the line manager to identify training needs and guiding team development.
Creating a work environment that aligns with Broadwick values and principles.
Other
Ensuring we are always committed to best practice and championing the correct processes.
Supporting the Deputy Head of Space on new space acquisitions where appropriate.
Carrying out ad hoc duties when required to.
You\’ll need to have
Minimum of 4 years of event operations experience, ideally in a large‐scale events venue or multiple venues.
Ability to keep calm, work under pressure and problem solve quickly.
Exceptional organisational and planning skills.
Confidence in briefing contractors and suppliers.
Knowledge of industry legislations, general event licensing and documentation required pre‐event.
Confidence in briefing contractors and suppliers.
An understanding of H&S, compliance and environmental legislation and codes of practice.
A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.
Self‐motivation in addition to a positive and \’can‐do\’ attitude in order to achieve tasks efficiently and to deadlines.
Good understanding and knowledge of the local event and venue industry.
Availability to work late nights and weekends as and when required.
Nice to haves
Personal Licence Holder
PAT Testing training
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Project Management
Industries
Events Services
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Senior Operations Manager employer: Broadwick
Contact Detail:
Broadwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network within the live music and events industry. Attend industry events, festivals, and conferences to meet professionals who can provide insights or even referrals for the Senior Operations Manager role at Broadwick Live.
✨Tip Number 2
Familiarise yourself with Broadwick Live's venues and past events. Understanding their unique operational challenges and successes will help you demonstrate your knowledge and passion during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to foster a collaborative culture, which aligns with Broadwick Live’s values.
✨Tip Number 4
Stay updated on UK licensing regulations and best practices for live events. Being well-versed in these areas will not only boost your confidence but also show your commitment to operational excellence in the role.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly within large-scale venues or the live music/events industry. Use specific examples that demonstrate your ability to manage events and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live music and your understanding of the role. Mention how your skills align with Broadwick Live's values and how you can contribute to their mission of creating unforgettable experiences.
Highlight Relevant Skills: Emphasise your strong interpersonal and stakeholder management skills, as well as your knowledge of UK licensing regulations. Provide examples of how you've successfully navigated challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an operations role.
How to prepare for a job interview at Broadwick
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for live music and events during the interview. Share specific examples of events you've managed or attended that have inspired you, as this will demonstrate your genuine interest in the role and the industry.
✨Highlight Your Leadership Skills
As a Senior Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in high-pressure environments. Emphasise your ability to foster a collaborative and resilient team culture.
✨Demonstrate Your Knowledge of Regulations
Familiarise yourself with UK licensing regulations and operational best practices for live events. During the interview, be ready to discuss how you've navigated these regulations in past roles and how you would ensure compliance at Drumsheds.
✨Prepare for Scenario-Based Questions
Expect questions that assess your crisis management and decision-making skills. Prepare to discuss specific scenarios where you've had to make quick decisions under pressure, detailing the outcomes and what you learned from those experiences.
