Customer Advisor

We have a vibrant, challenging and growing business, with project environments that provide tremendous opportunities for everybody. We know that by being a more diverse company we will be more innovative, have a greater understanding of our clients’ needs and will deliver smarter, more inclusive solutions for them. Our goal is to have a workforce that is representative of society and the communities in which we work. As an inclusive, family friendly employer we believe that everyone matters, and we are committed to ensuring that everyone has the same opportunities to be able to reach their full potential.

· Contact centre and/or customer service background

· Experience of dealing with enquiries and complaint handling

· Strong communication skills, both verbal and written

· Experience of CRM systems and Microsoft packages

· Champions Sustainability Safety, Health and Environment by putting personal safety and wellbeing at the heart of everything we do and helping the environment and communities to thrive

· Having integrity by always doing the right thing in the right way

· Must be customer focussed by striving for excellence through understanding, anticipating and meeting their needs, We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible., For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

This position has a competitive salary dependent on skills and experience, in addition to a fantastic benefits package including pension contribution matched up to 10%.

For a full job description, please contact careers@costain.com quoting the vacancy number., Should you require any adjustments to support you in your application, please do not hesitate to contact us: careers@costain.com, https://www.costain.com/our-culture/equality-diversity-and-inclusion, https://www.gov.uk/government/collections/disability-confident-campaign